HR Services Lead – Regional Operations & Growth

Sonova Group; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid working model

Training opportunities

Development plans

Job summary

Sonova Group in Warsaw is seeking an experienced HR Services Manager to lead HR Services delivery across the assigned region, ensuring high-quality and compliant HR Operations throughout the employee lifecycle.

You will lead and develop HR Services teams, manage capacity and processes, oversee onboarding, payroll-related administration, and drive standardization, automation and service excellence across countries.

Qualifications

• 7+ years of experience in HR Operations, HR Services, HR Administration or a Shared Services environment, preferably in an international organization.
• Strong leadership experience and ability to manage operational priorities in a complex environment.
• Solid understanding of HR processes across the employee lifecycle, HR systems and payroll dependencies.
• Experience with service performance management, process improvement, standardization and operational governance.
• Strong stakeholder management, communication and influencing skills.

Responsibilities

• Lead HR Services delivery across the assigned region, ensuring consistent service quality and alignment with business priorities.
• Lead, coach and develop Team Leaders and HR Services professionals, fostering accountability, engagement and continuous development.
• Manage capacity, workload, priorities and resources to ensure efficient and stable service delivery.
• Oversee end-to-end HR Operations activities, including employee data, onboarding, contracts, employee changes, exits and payroll-related HR administration.
• Monitor service performance, quality, workload, SLAs, risks and customer experience, taking corrective action where needed.
• Act as an escalation point for complex HR Operations cases and partner with HR Business Partners, Payroll, COEs, local HR and other stakeholders to ensure effective resolution.
• Lead or support transitions and stabilization of new countries, processes or service lines into HR Services.
• Drive process standardization, continuous improvement, automation and operational efficiency.
• Strengthen governance through clear processes, documentation, reporting and escalation mechanisms.
• Contribute to HR Operations strategy and support the implementation of new HR systems, tools, workflows and digital solutions.
• Build strong relationships with regional and global stakeholders and ensure effective communication across teams and countries.

Skills

Leadership

HR Operations

Stakeholder management

Process improvement

Project management

Education

University degree in HR, Business Administration, or related field

Tools

ServiceNow

SuccessFactors

SAP HR

Job description

Sonova Group in Warsaw is seeking an experienced HR Services Manager to lead HR Services delivery across the assigned region, ensuring high-quality and compliant HR Operations throughout the employee lifecycle.

You will lead and develop HR Services teams, manage capacity and processes, oversee onboarding, payroll-related administration, and drive standardization, automation and service excellence across countries.