Multichannel Support Agent (Swedish/English)

Bridgestone EMEA; Poznań; Hybrid; PLN 40,000 - 50,000; Full time

Benefits offered by this job

Supportive onboarding experience

Opportunities for development and growth

Corporate Social Responsibility activities

Dynamic work environment

Work/life effectiveness

Job summary

A leading tire manufacturer is seeking a Customer Service Representative in Poznań. This hybrid role involves managing order processing, resolving customer issues, and providing product information. Successful candidates will have experience in customer service, along with strong communication, problem-solving skills, and familiarity with SAP and CRM tools. The position offers a supportive onboarding experience and opportunities for professional growth.

Qualifications

• No specific degree required; experience in customer service preferred.
• Previous experience in customer service roles is an advantage.
• Strong communication and problem-solving skills.
• Customer focus and ability to manage complex issues.

Responsibilities

• Act as first point of contact for customer queries and complaints.
• Provide advanced product/service information and support fitment inquiries.
• Build strong customer relationships and adopt customized strategies.
• Collaborate with cross-functional teams to resolve issues and improve processes.

Skills

Strong communication

Problem-solving

Customer focus

Ability to manage complex issues

Collaborative mindset

Goal-oriented

Proactive approach

Ability to prioritize

Resilience

Education

Experience in customer service preferred

Tools

SAP knowledge

Basic Excel skills

Familiarity with CRM tools

Power BI

Job description

A leading tire manufacturer is seeking a Customer Service Representative in Poznań. This hybrid role involves managing order processing, resolving customer issues, and providing product information. Successful candidates will have experience in customer service, along with strong communication, problem-solving skills, and familiarity with SAP and CRM tools. The position offers a supportive onboarding experience and opportunities for professional growth.