Hybrid Customer Service Associate (SAP/CRM)

Bridgestone EMEA; Poznań; Hybrid; PLN 133,920 - 167,400; Full time

Benefits offered by this job

Supportive onboarding experience

Training and mentorship opportunities

Corporate Social Responsibility activities

Diverse and inclusive team environment

Job summary

A global tire manufacturer is seeking a Customer Service Representative in Poznań. The role involves managing customer orders, resolving queries, and collaborating with various internal teams to enhance customer satisfaction. Candidates should have experience in customer service, familiarity with SAP, and strong communication skills. The position offers a hybrid working model, fostering a supportive environment for growth and skill development.

Qualifications

• No specific degree required; preference for candidates with customer service experience.
• Previous roles in customer service are advantageous.
• Familiarity with SAP and basic Excel skills are needed.

Responsibilities

• Manage order processing and customer inquiries.
• Collaborate with internal teams for customer satisfaction.
• Respond promptly to escalated issues.

Skills

Communication skills

Problem-solving skills

Customer focus

Ability to manage complex issues

Collaboration

Proactivity

Education

Experience in customer service preferred

Tools

SAP

Excel

CRM tools (Freshdesk, Salesforce, ERP systems)

Power BI

Job description

A global tire manufacturer is seeking a Customer Service Representative in Poznań. The role involves managing customer orders, resolving queries, and collaborating with various internal teams to enhance customer satisfaction. Candidates should have experience in customer service, familiarity with SAP, and strong communication skills. The position offers a hybrid working model, fostering a supportive environment for growth and skill development.