Customer Service Agent with Slovak

RS Eastern Europe; Warszawa; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Pension scheme

Private medical care

Multisport card

Lunch card

Language learning subsidy

Employee referral scheme

Job summary

RS Eastern Europe in Warsaw seeks a Customer Service Representative to support customers through phone, email and live chat, process orders, and maintain data across SAP and systems. You’ll collaborate with Sales, Operations and Finance to ensure high‑level service in a multinational environment.

Fluent Slovak and strong English, great communication, and adaptability are essential. SAP knowledge is an advantage; hybrid work blends office presence with remote days to support business growth.

Qualifications

• Fluent level of Slovak language and good command of written and spoken English.
• Experience in dealing with customers either face-to-face or via phone.
• Excellent communication and interpersonal skills.
• Ability to adapt to the changing environment and work under time pressure.

Responsibilities

• Handle inbound calls and resolve inquiries professionally.
• Process and manage customer orders through SAP and internal systems.
• Track orders, provide delivery updates, and communicate changes.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate customer records and process credits, debits, and special orders.
• Promote services, especially website functionalities.
• Identify sales opportunities and contribute to business growth.
• Collaborate on continuous improvement initiatives and process enhancements.
• Support day-to-day operations with administrative tasks.

Skills

Slovak language

English language

Customer service experience

Time management

SAP knowledge

Microsoft Office

Tools

SAP

Microsoft Office

Job description

Location:

This is a hybrid role, offering a combination of being able to work remotely and from our Warsaw office located at 48 Domaniewska Street (3 days from the office, 2 days from home).

Contract Type:

full-time

The Opportunity

In this dynamic role, you will be the cornerstone of our customer experience, providing seamless multi-channel support through phone, email, and live chat. As a vital member of our team, you'll not only process orders and maintain customer data but also expertly handle inquiries and complaints with efficiency and finesse. Working in a vibrant multinational environment, you will collaborate across departments, forging strong connections with Sales, Operations, and Finance. As a Customer Service Representative, you play a pivotal role in influencing customer satisfaction and building lasting relationships, contributing significantly to the renowned high-level service that defines RS.

What You Will Be Doing

• Support customers by handling inbound calls and resolving enquiries professionally.
• Process and manage customer orders through SAP and internal systems.
• Track orders, provide delivery updates, and communicate any changes.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate customer records and process credits, debits, and special orders.
• Promote all our services in particular our website functionalities.
• Identify sales opportunities and contribute to business growth.
• Collaborate with colleagues on continuous improvement initiatives and process enhancements.
• Handle general administrative tasks and support day-to-day operations.

What You Will Bring

• Fluent level of Slovak language and good command of written and spoken English
• Experience in dealing with customers either face-to-face or via phone
• Excellent communication and interpersonal skills
• Ability to adapt to the changing environment
• Ability to work under time pressure
• Computer skills (Microsoft applications, SAP knowledge is an advantage)

We Are RS

We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries.

We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but in Poland include:

• Financial – pension scheme (PPK), quarterly bonus
• Wellbeing – private medical care (Allianz), subsidy for Multisport card, holiday allowance
• Lifestyle – lunch card, subsidy for learning languages, employee referral scheme
• Spotlight – our global recognition programmeprovides a platform to highlight and recognise people role modelling our values

Ready to Make Amazing Happen?

Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are – it all starts here.