Production Support Engineer

HeadHR; Kraków; Hybrid; PLN 120,000 - 160,000; Full time

Job summary

HeadHR in Kraków seeks a dedicated IT Operations professional to monitor and support critical production applications, troubleshoot issues, and coordinate recovery with cross-functional teams. Strong knowledge of Unix/Linux, SQL, scripting, and Kubernetes is essential, along with experience using Splunk/AppDynamics/Prometheus for monitoring.

English proficiency required. The role emphasizes incident management, automation, and collaboration with global teams, including documenting runbooks and

Qualifications

• Experience in Production Support, Application Support or IT Operations.
• Hands-on knowledge of Unix/Linux, including log analysis and troubleshooting.
• Ability to write and troubleshoot SQL queries.
• Scripting experience with Bash, PowerShell or Python.
• Practical experience supporting Kubernetes environments.
• Experience with monitoring and observability tools such as Splunk, AppDynamics, Prometheus.

Responsibilities

• Monitor and support critical production applications, responding to incidents and service requests within agreed SLAs.
• Troubleshoot production issues using logs, monitoring dashboards, SQL data and application behaviour.
• Investigate incidents in Unix/Linux environments using standard command-line tools.
• Coordinate recovery activities with development, engineering and infrastructure teams.
• Participate in root cause analysis and post-incident reviews.
• Improve monitoring, reduce alert noise and increase operational resilience.
• Create and maintain operational documentation, runbooks and knowledge articles.
• Automate repetitive operational tasks using Bash, PowerShell or Python.
• Develop simple tools and scripts that improve team efficiency.
• Use AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysis.
• Support deployments, patching, disaster recovery exercises and platform maintenance.
• Review operational readiness of changes and identify potential production support risks.
• Communicate service status and recovery progress to relevant stakeholders.

Skills

Production Support

IT Operations

Unix/Linux

SQL queries

Bash

PowerShell

Python

Kubernetes

Monitoring tools

Incident management

Change management

AI productivity tools

Tools

Splunk

AppDynamics

Prometheus

Job description

You will

• Monitor and support critical production applications, responding to incidents and service requests within agreed SLAs
• Troubleshoot production issues using logs, monitoring dashboards, SQL data and application behaviour
• Investigate incidents in Unix/Linux environments using standard command-line tools.
• Coordinate recovery activities with development, engineering and infrastructure teams.
• Participate in root cause analysis and post-incident reviews
• Improve monitoring, reduce alert noise and increase operational resilience
• Create and maintain operational documentation, runbooks and knowledge articles
• Automate repetitive operational tasks using Bash, PowerShell or Python
• Develop simple tools and scripts that improve team efficiency
• Use AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysis
• Support deployments, patching, disaster recovery exercises and platform maintenance
• Review operational readiness of changes and identify potential production support risks
• Communicate service status and recovery progress to relevant stakeholders

Kogo poszukujemy?

Must have

• Experience in Production Support, Application Support or IT Operations, preferably within financial services
• Hands-on knowledge of Unix/Linux, including log analysis and application troubleshooting
• Ability to write and troubleshoot SQL queries
• Scripting experience with Bash, PowerShell or Python
• Practical experience supporting and maintaining Kubernetes environments
• Experience with monitoring and observability tools such as Splunk, AppDynamics, Prometheus or similar
• Good understanding of IT infrastructure concepts and distributed applications
• Working knowledge of Incident, Problem and Change Management processes
• Experience improving operational processes through automation and continuous improvement
• Practical experience with AI productivity tools such as Copilot, Claude or similar
• Very good English and strong communication skills
• Ability to collaborate effectively with global teams

Nice to have

• Knowledge of payment systems or payment processing
• Experience with Oracle, Kafka, MQ or WebSphere
• Experience supporting Disaster Recovery exercises
• ITIL certification