Production Support & Operations Engineer

DCG Poland; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Co-financing for sports card

Dedicated consultant support

Job summary

DCG Poland is seeking a Production Support & Operations Engineer in Warsaw to ensure smooth production services, incident management, and automation of pipelines. You will own RCA, monitor systems, and collaborate with development teams to improve observability and reliability.

The role requires 5+ years in IT operations or production support, strong Jenkins and CI/CD experience, and hands-on knowledge of Kubernetes, Docker, and monitoring tools. Polish market context applies.

Qualifications

• Minimum 5 years of experience in IT operations or production support.
• Experience managing incidents end-to-end with RCA and prevention.
• 2+ years in ITIL processes (incident, problem, change).
• Experience in Agile delivery with development teams.
• Proficient in Jenkins; CI/CD automation and application monitoring.

Responsibilities

• Own RCA activities for production incidents and implement preventive actions.
• Monitor production services and address anomalies before incidents occur.
• Design and maintain CI/CD pipelines using GitHub Actions and related tooling.
• Automate build, test, security scanning, and deployment processes.
• Maintain operational documentation, runbooks, and resolution procedures.
• Collaborate with development/platform teams to troubleshoot operational issues.
• Improve observability with dashboards, alerts, and log queries.
• Support disaster recovery exercises and service continuity initiatives.

Skills

Incident management

ITIL processes

Agile delivery

CI/CD pipelines

Automation

Troubleshooting

Kubernetes

Docker

Docker Compose

Bash

Python

Tools

Jenkins

GitHub Actions

Splunk

Sysdig

Prometheus

Grafana

Ansible

Job description

Production Support & Operations Engineer

Stanowisko: Production Support & Operations Engineer

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Production Support & Operations Engineer

Responsibilities:

• Own RCA activities for production incidents, including diagnosis, resolution, and preventive actions
• Monitor production services, identify anomalies, and proactively address issues before they become incidents
• Design, implement, maintain, and improve CI/CD pipelines using GitHub Actions and related tooling
• Automate build, test, security scanning, and deployment processes
• Oversee day-to-day stability and alignment of Pre-Production and Production environments
• Maintain operational documentation, runbooks, known issues, and resolution procedures
• Collaborate with development and platform teams to troubleshoot issues and clarify operational requirements
• Identify recurring operational pain points and propose automation or tooling improvements
• Enhance observability through dashboards, alerts, and log queries
• Support service continuity initiatives and participate in disaster recovery exercises

Requirements:

• Minimum 5 years of experience in IT operations, application support (2nd/3rd line), or a similar production-facing role
• Proven experience managing incidents end-to-end, from alerting and troubleshooting through RCA and prevention
• Minimum 2 years of experience working within ITIL processes including incident, problem, and change management
• Experience working in Agile delivery environments alongside development teams
• Strong knowledge of Jenkins for building, maintaining, and troubleshooting deployment pipelines
• Hands-on experience with CI/CD pipelines, automation, and continuous improvement initiatives
• Excellent troubleshooting and problem-solving skills for complex production issues
• Proficiency with Splunk and Sysdig for log analysis and alerting
• Strong understanding of Prometheus and Grafana for monitoring, dashboards, and alert tuning
• Practical experience operating services running on Kubernetes, including pod health checks, log analysis, and service restarts
• Expertise in Ansible for controlled configuration changes in operational environments
• Strong knowledge of Docker and Docker Compose
• Basic scripting skills in Bash and Python for operational automation and data reconciliation

Nice to have:

• Experience with IBM Datastage operations
• Awareness of or willingness to learn Pega and Airflow
• Experience with Oracle and DB2, including querying, execution plan interpretation, and data incident analysis
• Understanding of ETL application behavior and REST API communication
• Experience supporting distributed systems and Kafka-based message flows
• Java or development background supporting understanding of solutions and integrations

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant