Production Support Engineer - Automation & Incident Response

INFOLET SP. Z O.O.; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Relocation package

Extended medical care

Multisport Benefit card

Life insurance

Job summary

INFOLET SP. Z O.O. is seeking a Production Support professional to monitor and resolve critical payment applications and production services in Kraków. You will work with development and infrastructure teams to investigate incidents, implement automation, and improve resilience of systems.

You will use Unix/Linux, SQL, Kubernetes, and monitoring tools, while crafting runbooks and scripts to reduce manual effort. Strong English communication and collaboration with global teams are essential.

Qualifications

• Experience in Production Support or IT Operations, preferably in financial services.
• Hands-on Unix/Linux experience with log analysis and troubleshooting.
• Able to write and troubleshoot SQL queries.
• Scripting experience in Bash, PowerShell or Python.
• Practical experience with Kubernetes environments.
• Familiar with monitoring/observability tools (Splunk, AppDynamics, Prometheus).
• Understanding of Incident, Problem and Change Management processes.
• Experience improving ops through automation and continuous improvement.
• Experience with AI productivity tools like Copilot or Claude.
• Very good English and strong communication skills.

Responsibilities

• Monitor and support critical production applications, responding to incidents within SLAs.
• Troubleshoot production issues using logs, dashboards, SQL data, and behavior.
• Investigate incidents in Unix/Linux via standard CLI tools.
• Coordinate recovery with development, engineering and infrastructure teams.
• Participate in root cause analysis and post-incident reviews.
• Improve monitoring, reduce alert noise and increase resilience.
• Create and maintain runbooks, docs, and knowledge articles.
• Automate repetitive tasks using Bash, PowerShell, or Python.
• Develop simple tools and scripts to boost team efficiency.
• Use AI tools to support automation, documentation, and analysis.
• Support deployments, patching, DR exercises and maintenance.
• Review readiness of changes and identify production risks.
• Communicate service status and recovery progress to stakeholders.

Skills

Unix/Linux

SQL queries

Bash

PowerShell

Python

Kubernetes

Monitoring/Observability

Incident/Problem/Change

AI productivity tools

English communication

Tools

Oracle

Kafka

MQ

WebSphere

Job description

INFOLET SP. Z O.O. is seeking a Production Support professional to monitor and resolve critical payment applications and production services in Kraków. You will work with development and infrastructure teams to investigate incidents, implement automation, and improve resilience of systems.

You will use Unix/Linux, SQL, Kubernetes, and monitoring tools, while crafting runbooks and scripts to reduce manual effort. Strong English communication and collaboration with global teams are essential.