Production Support & Operations Engineer Splunk, Sysdig, Prometheus, Grafana, Kubernetes, Docker Warszawa, Gdańsk

DCG Poland; Województwo pomorskie; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Private medical care

Co-financing for the sports card

Dedicated consultant

Job summary

DCG Poland is seeking a Production Support & Operations Engineer to own incident management, RCA, and proactive problem resolution across production services.

You will design and run CI/CD pipelines with GitHub Actions, automate deployments, monitor with Prometheus/Grafana, and work with Kubernetes, Docker, and Ansible to maintain reliability.

Qualifications

• Minimum 5 years in IT operations, application support (2nd/3rd line), or similar production-facing role.
• Proven experience managing incidents end-to-end, from alerting and troubleshooting through RCA and prevention.
• Minimum 2 years with ITIL processes including incident, problem, and change management.
• Experience in Agile delivery environments alongside development teams.
• Strong knowledge of Jenkins for building, maintaining, and troubleshooting deployment pipelines.
• Hands-on experience with CI/CD pipelines, automation, and continuous improvement initiatives.
• Excellent troubleshooting and problem-solving skills for complex production issues.
• Proficiency with Splunk and Sysdig for log analysis and alerting.
• Strong understanding of Prometheus and Grafana for monitoring, dashboards, and alert tuning.
• Practical experience operating services running on Kubernetes, including pod health checks, log analysis, and service restarts.
• Expertise in Ansible for controlled configuration changes in operational environments.
• Strong knowledge of Docker and Docker Compose.
• Basic scripting skills in Bash and Python for operational automation and data reconciliation.

Responsibilities

• Own RCA activities for production incidents, including diagnosis, resolution, and preventive actions.
• Monitor production services, identify anomalies, and address issues proactively.
• Design, implement, maintain, and improve CI/CD pipelines using GitHub Actions and related tooling.
• Automate build, test, security scanning, and deployment processes.
• Oversee day-to-day stability and alignment of pre-production and production environments.
• Maintain operational documentation, runbooks, known issues, and resolution procedures.
• Collaborate with development and platform teams to troubleshoot issues and clarify operational requirements.
• Identify recurring operational pain points and propose automation or tooling improvements.
• Enhance observability through dashboards, alerts, and log queries.
• Support service continuity initiatives and participate in disaster recovery exercises.

Skills

ITIL processes

Incident management

Agile delivery

Jenkins

CI/CD

Troubleshooting

Splunk

Sysdig

Prometheus

Grafana

Kubernetes

Ansible

Docker

Docker Compose

Bash

Python

Tools

Jenkins

Docker

Docker Compose

Ansible

Kubernetes

Splunk

Sysdig

Prometheus

Grafana

Job description

Production Support & Operations Engineer

Position: Production Support & Operations Engineer

Production Support & Operations Engineer

Responsibilities:

• Own RCA activities for production incidents, including diagnosis, resolution, and preventive actions
• Monitor production services, identify anomalies, and proactively address issues before they become incidents
• Design, implement, maintain, and improve CI/CD pipelines using GitHub Actions and related tooling
• Automate build, test, security scanning, and deployment processes
• Oversee day-to-day stability and alignment of Pre-Production and Production environments
• Maintain operational documentation, runbooks, known issues, and resolution procedures
• Collaborate with development and platform teams to troubleshoot issues and clarify operational requirements
• Identify recurring operational pain points and propose automation or tooling improvements
• Enhance observability through dashboards, alerts, and log queries
• Support service continuity initiatives and participate in disaster recovery exercises

Requirements:

• Minimum 5 years of experience in IT operations, application support (2nd/3rd line), or a similar production-facing role
• Proven experience managing incidents end-to-end, from alerting and troubleshooting through RCA and prevention
• Minimum 2 years of experience working within ITIL processes including incident, problem, and change management
• Experience working in Agile delivery environments alongside development teams
• Strong knowledge of Jenkins for building, maintaining, and troubleshooting deployment pipelines
• Hands-on experience with CI/CD pipelines, automation, and continuous improvement initiatives
• Excellent troubleshooting and problem-solving skills for complex production issues
• Proficiency with Splunk and Sysdig for log analysis and alerting
• Strong understanding of Prometheus and Grafana for monitoring, dashboards, and alert tuning
• Practical experience operating services running on Kubernetes, including pod health checks, log analysis, and service restarts
• Expertise in Ansible for controlled configuration changes in operational environments
• Strong knowledge of Docker and Docker Compose
• Basic scripting skills in Bash and Python for operational automation and data reconciliation

Nice to have:

• Experience with IBM Datastage operations
• Awareness of or willingness to learn Pega and Airflow
• Experience with Oracle and DB2, including querying, execution plan interpretation, and data incident analysis
• Understanding of ETL application behavior and REST API communication
• Experience supporting distributed systems and Kafka-based message flows
• Java or development background supporting understanding of solutions and integrations

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant