Procurement Operations & Systems Analyst

rollsroyce; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Annual bonus

Multisport / myBenefit

Remote work allowance

PPK employer contributions (3%)

Extra vacation days

Hybrid work model

Modern Krakow office

Job summary

Rolls‑Royce Kraków Global Capability Centre is hiring a Procurement Operations Helpdesk Analyst. You’ll deliver responsive support for procurement queries, manage internal user requests, and assist with sourcing, contracting and system issues.

You’ll troubleshoot platform challenges, drive process improvements, and ensure compliance. The role suits detail-oriented professionals who thrive in a fast-paced environment and value exceptional service and operational excellence.

Qualifications

• +3 years of experience in procurement or supply chain management.
• Experience managing user queries and resolving supplier issues in a shared services environment.
• Experience in aerospace, defence, or other complex manufacturing industries.
• Understanding of procurement policies, governance frameworks and compliance assessments.
• Working knowledge of SAP, Ivalua, and Coupa.
• Demonstrated excellence in customer service and influencing others.
• Proven track record in delivering business results and achieving objectives.
• Interest in continuous improvement and Lean/Six Sigma methodologies.

Responsibilities

• Manage internal user helpdesk requests and resolve procurement-related queries promptly.
• Respond to supplier inquiries and assist with issue resolution in procurement processes and systems.
• Provide support for sourcing, contracting, and procurement system issues as needed.
• Identify and recommend process improvements to increase efficiency and service quality.
• Maintain accurate records of queries, resolutions, and actions for compliance and audits.
• Collaborate with suppliers, finance, and procurement teams to resolve issues.

Skills

Procurement experience

Customer service

Compliance awareness

Tools

SAP

Ivalua

Coupa

Job description

Rolls‑Royce Kraków Global Capability Centre is hiring a Procurement Operations Helpdesk Analyst. You’ll deliver responsive support for procurement queries, manage internal user requests, and assist with sourcing, contracting and system issues.

You’ll troubleshoot platform challenges, drive process improvements, and ensure compliance. The role suits detail-oriented professionals who thrive in a fast-paced environment and value exceptional service and operational excellence.