Procurement Operations Helpdesk Analyst - Hybrid/Remote

Rolls-Royce Corporation; Kraków; Hybrid; PLN 80,000 - 110,000; Full time

Benefits offered by this job

Private healthcare

Group life insurance

Annual bonus

Multisport card

Internet and electricity allowance

Job summary

Rolls-Royce Krakow GCC is seeking a Procurement Operations Helpdesk Analyst to deliver fast, accurate support for procurement queries and system issues. You will manage internal user requests, assist suppliers, and support sourcing and contracting activities, while upholding compliance and service standards.

The role focuses on troubleshooting procurement platform challenges, driving process improvements, and ensuring smooth operations in a fast-paced environment.

Qualifications

• +3 years of experience in procurement or supply chain management
• Experience managing user queries and resolving supplier issues
• Experience in aerospace/defence or complex manufacturing environment
• Understanding of procurement policies, governance and compliance
• Working knowledge of SAP, Ivalua, Coupa
• Customer service oriented and ability to influence others
• Proven track record delivering results and continuous improvement

Responsibilities

• Manage internal user helpdesk requests and resolve procurement queries promptly and accurately
• Respond to supplier inquiries and assist with issue resolution of procurement processes and systems
• Provide support for sourcing, contracting and procurement system issues
• Identify and propose process improvements to increase efficiency and service quality
• Maintain accurate records of queries, resolutions and actions for compliance and audit readiness
• Collaborate with suppliers, finance and procurement teams to resolve issues and maintain service quality
• Assist with resolving technical issues in procurement platforms and escalate complex problems
• Ensure adherence to procurement policies, procedures and audit requirements
• Deliver responsive, high-quality support to stakeholders and maintain positive procurement experience

Tools

SAP

Ivalua

Coupa

Job description

Rolls-Royce Krakow GCC is seeking a Procurement Operations Helpdesk Analyst to deliver fast, accurate support for procurement queries and system issues. You will manage internal user requests, assist suppliers, and support sourcing and contracting activities, while upholding compliance and service standards.

The role focuses on troubleshooting procurement platform challenges, driving process improvements, and ensuring smooth operations in a fast-paced environment.