Procurement Operations Helpdesk Analyst (Hybrid)

Rolls--royce; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Group life insurance

Annual bonus

MyBenefit platform

Internet allowance

Electricity allowance

PPK contributions

Additional vacation days

Hybrid work model

Modern Krakow office

Job summary

Rolls-Royce in Kraków is seeking a Procurement Operations Helpdesk Analyst to deliver responsive support for procurement queries. You will handle internal user requests and supplier inquiries, assisting with sourcing, contracting, and system issues while driving process improvements.

You will troubleshoot procurement platforms, ensure records accuracy, and collaborate with finance and procurement teams to uphold compliance and service standards.

Qualifications

• 3+ years of procurement or supply chain experience in a shared services environment.
• Experience handling internal user queries and supplier issues.
• Understanding of procurement governance, policies and compliance.
• Exposure to aerospace/defense or complex manufacturing is a plus.
• Ability to troubleshoot procurement platforms and strive for process improvements.

Responsibilities

• Manage internal user helpdesk requests and resolve procurement queries quickly.
• Respond to supplier inquiries and assist with issue resolution in procurement processes.
• Support sourcing, contracting, and procurement system issues as needed.
• Identify opportunities to improve efficiency and customer service.
• Maintain documentation of queries and resolutions for audit readiness.

Skills

Customer service

Problem solving

Stakeholder management

Continuous improvement

Lean Six Sigma

Tools

SAP

Ivalua

Coupa

Job description

Rolls-Royce in Kraków is seeking a Procurement Operations Helpdesk Analyst to deliver responsive support for procurement queries. You will handle internal user requests and supplier inquiries, assisting with sourcing, contracting, and system issues while driving process improvements.

You will troubleshoot procurement platforms, ensure records accuracy, and collaborate with finance and procurement teams to uphold compliance and service standards.