Problem Management Intern, IT Services (Flexible Hours • 6 Months)

Knauf; Katowice; On-site; PLN 22,000 - 33,000; Part time

Job summary

Knauf Information Services GmbH in Katowice seeks a motivated Problem Management Intern to support the IT Service Management (ITSM) team in identifying and addressing IT issues. You will help uncover root causes of incidents and track problems to prevent recurrence.

This 6‑month internship offers flexible hours (16 or 24 per week) and a hands‑on learning path within a global IT organization, using ITIL practices and ServiceNow for reporting and analysis.

Qualifications

• Enrolled in a Bachelor's or Master's program in any field.
• Strong written and verbal English skills (B2–C1).
• Attention to detail and good communication skills.
• Basic knowledge of Microsoft 365 and ServiceNow.

Responsibilities

• Summarize meeting notes and update problem records’ status.
• Gather and organize information on recent incidents to help analyze trends.
• Monitor the progress of open tickets and assist with corrective actions.
• Create basic visual reports or dashboards using ServiceNow, Excel or Performance Analytics.

Skills

English proficiency

Attention to detail

Analytical mindset

Independent work

Education

Student (Bachelor/Master)

Tools

ServiceNow

Microsoft 365

Job description

Knauf Information Services GmbH in Katowice seeks a motivated Problem Management Intern to support the IT Service Management (ITSM) team in identifying and addressing IT issues. You will help uncover root causes of incidents and track problems to prevent recurrence.

This 6‑month internship offers flexible hours (16 or 24 per week) and a hands‑on learning path within a global IT organization, using ITIL practices and ServiceNow for reporting and analysis.