Student Paid Internship - Problem Management (m/f/d)

Knauf; Katowice; On-site; PLN 22,000 - 33,000; Part time

Job summary

Knauf Information Services GmbH in Katowice seeks a motivated Problem Management Intern to support the IT Service Management (ITSM) team in identifying and addressing IT issues. You will help uncover root causes of incidents and track problems to prevent recurrence.

This 6‑month internship offers flexible hours (16 or 24 per week) and a hands‑on learning path within a global IT organization, using ITIL practices and ServiceNow for reporting and analysis.

Qualifications

• Enrolled in a Bachelor's or Master's program in any field.
• Strong written and verbal English skills (B2–C1).
• Attention to detail and good communication skills.
• Basic knowledge of Microsoft 365 and ServiceNow.

Responsibilities

• Summarize meeting notes and update problem records’ status.
• Gather and organize information on recent incidents to help analyze trends.
• Monitor the progress of open tickets and assist with corrective actions.
• Create basic visual reports or dashboards using ServiceNow, Excel or Performance Analytics.

Skills

English proficiency

Attention to detail

Analytical mindset

Independent work

Education

Student (Bachelor/Master)

Tools

ServiceNow

Microsoft 365

Job description

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture. As a global building materials manufacturer with 43,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future. Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long‑term vision. We are looking for a motivated and detail-oriented Problem Management Intern to support the IT Service Management (ITSM) team in identifying, tracking, and analyzing IT issues. That includes understanding and addressing the root cause of IT Major Incidents as well as recurring incidents.

What you’ll do

• Summarize meeting notes and update problem records’ status. Support Problem Management team in conducing root cause analysis of incidents.
• Gather and organize information on recent incidents, which will help the team analyze trends and prioritize issues more effectively.
• Monitor the progress of open tickets and assist with corrective actions.
• Create basic visual reports or dashboards using ServiceNow, Excel or Performance Analytics.

Who you are

• You are currently enrolled student in a Bachelor’s or Master’s program in any field.
• Strong written and verbal English skills ( B2-C1).
• Attention to detail and good communication skills.
• Basic knowledge of Microsoft 365 and (preferably) ServiceNow.
• Ability to work independently and manage priorities. Analytical mindset and eagerness to learn.
• Readiness to work only from our office in Katowice.

What we offer you

• Gain hands‑on experience with ITIL-based practices, ServiceNow, reporting and operational process management in a global IT organization.
• Develop practical knowledge of Problem Management and learn how IT teams identify, analize and prevent recurring issues.
• Strengthen your analytical, communication and reporting skills through meaningful day‑to‑day responsibilities.
• Flexible working hours that fit your academic schedule (16 or 24 hours a week).
• Internship contract for 6 months.

Knauf as an employer

Knauf Information Services GmbH is a key driver of the KNAUF Group’s global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection. The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth. Share our values and become part of the team to shape the future of Knauf together. Knauf IT is a driving force behind the global growth and digital transformation of the family‑owned Knauf Group, one of the world’s leading manufacturers of building materials. More than 900 experts at Knauf IT are supporting 43,500 employees and the customers of the Knauf Group with modern IT solutions and services at over 320 locations worldwide. Our corporate values of humanity, partnership, commitment and entrepreneurial spirit form the basis for the successful growth to more than 15,6 billion Euro annual sales.