Premium Travel Advisor — VIP Support, Training & Discounts

Concentrix; Siemianowice Śląskie; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

2-month training program

International work environment

Coaching and mentoring

Office located in Warsaw

Job summary

Concentrix in Warsaw is seeking a Travel Advisor to handle premium Nordic airline inquiries, assist with ticket purchases, and resolve travel issues. You will be the first point of contact for customers, communicating in Norwegian and English with clarity and care.

This role emphasizes accuracy, organization, and empathy, offering a fully paid two-month training, discounts on SAS fares, and a diverse international team in a modern city center office.

Qualifications

• Fluent in Norwegian (C1) and English (B2) with excellent communication.
• Customer-focused with strong listening and collaborative spirit.
• Highly organized and precise, with an open, patient approach.
• Willingness to work from our Warsaw office.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian

English

Active listening

Communication

Organization

Job description

Concentrix in Warsaw is seeking a Travel Advisor to handle premium Nordic airline inquiries, assist with ticket purchases, and resolve travel issues. You will be the first point of contact for customers, communicating in Norwegian and English with clarity and care.

This role emphasizes accuracy, organization, and empathy, offering a fully paid two-month training, discounts on SAS fares, and a diverse international team in a modern city center office.