Premium Travel Advisor - Nordic Support, Warsaw Office

Concentrix; Płock; Sur place; PLN 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Employee discounts on SAS fares

Two-month training program

International and diverse work env.

Coaching and mentoring

Modern office in Warsaw

Résumé du poste

Concentrix in Warsaw is seeking a Travel Advisor to assist premium customers for SAS Nordic with Norwegian. You will handle inquiries, help with tickets and payments, and resolve travel issues with a focus on accuracy and customer care.

The role requires fluent Norwegian and English, strong communication, and willingness to work at our Warsaw office. Training is provided, and you will join an international team with opportunities for growth.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Naturally helpful and collaborative spirit.
• Highly organized and precise in communication.

Responsabilités

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls/chat.
• Foster enduring relationships with customers for building trust.

Connaissances

Norwegian (C1)

English (B2)

Customer service mindset

Active listening

Attention to detail

Organized

Description du poste

Concentrix in Warsaw is seeking a Travel Advisor to assist premium customers for SAS Nordic with Norwegian. You will handle inquiries, help with tickets and payments, and resolve travel issues with a focus on accuracy and customer care.

The role requires fluent Norwegian and English, strong communication, and willingness to work at our Warsaw office. Training is provided, and you will join an international team with opportunities for growth.