Premium Travel Advisor – Nordic Airline Support

Concentrix; Ruda Śląska; Presencial; PLN 50.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts on SAS fares

Equal opportunities for all

Fully paid 2-month training program

International and diverse work env.

Coaching and mentoring

Modern Warsaw office

Descripción de la vacante

Concentrix is seeking a Travel Advisor to handle premium travel inquiries for SAS with Norwegian, based in Warsaw. You will assist with ticket purchases, payments, and resolving travel issues while maintaining excellent customer relationships.

The role requires fluency in Norwegian and English, strong communication and organizational skills, and an eagerness to work in a diverse international environment.

Formación

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

Responsabilidades

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Conocimientos

Norwegian (C1)

English (B2)

Active listening

Clear communication

Attention to detail

Organized

Team player

Descripción del empleo

Concentrix is seeking a Travel Advisor to handle premium travel inquiries for SAS with Norwegian, based in Warsaw. You will assist with ticket purchases, payments, and resolving travel issues while maintaining excellent customer relationships.

The role requires fluency in Norwegian and English, strong communication and organizational skills, and an eagerness to work in a diverse international environment.