Polish-Speaking Junior FinTech Support Specialist (Chat)

XTB online investing; Warszawa; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

XTB is seeking a Polish-speaking customer support specialist to assist clients and resolve inquiries, mainly via chat. The role involves building client relationships, monitoring market developments, and coordinating with internal teams.

We offer a stable contract and an international FinTech environment with training, development opportunities, and a hybrid work model after a 3-month probation period.

Qualifications

• Polish language fluency and English at least B2.
• Willingness to work in rotating shifts including nights.
• Strong communication and multitasking abilities.
• Good knowledge of MS Office tools.

Responsibilities

• Delivering high-quality customer service to Polish-speaking clients.
• Building and maintaining positive relationships with clients.
• Responding to customer inquiries and resolving issues.
• Monitoring markets and staying up to date with developments.
• Updating client information in the CRM system.
• Collaborating with internal teams and external branches.

Skills

Polish language

English proficiency (B2)

Shift work

Multitasking

Communication skills

MS Office

Tools

MS Office

Job description

XTB is seeking a Polish-speaking customer support specialist to assist clients and resolve inquiries, mainly via chat. The role involves building client relationships, monitoring market developments, and coordinating with internal teams.

We offer a stable contract and an international FinTech environment with training, development opportunities, and a hybrid work model after a 3-month probation period.