Junior Customer Support Specialist with Polish

XTB online investing; Warszawa; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

XTB is seeking a Polish-speaking customer support specialist to assist clients and resolve inquiries, mainly via chat. The role involves building client relationships, monitoring market developments, and coordinating with internal teams.

We offer a stable contract and an international FinTech environment with training, development opportunities, and a hybrid work model after a 3-month probation period.

Qualifications

• Polish language fluency and English at least B2.
• Willingness to work in rotating shifts including nights.
• Strong communication and multitasking abilities.
• Good knowledge of MS Office tools.

Responsibilities

• Delivering high-quality customer service to Polish-speaking clients.
• Building and maintaining positive relationships with clients.
• Responding to customer inquiries and resolving issues.
• Monitoring markets and staying up to date with developments.
• Updating client information in the CRM system.
• Collaborating with internal teams and external branches.

Skills

Polish language

English proficiency (B2)

Shift work

Multitasking

Communication skills

MS Office

Tools

MS Office

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company.

Responsibilities:

• Delivering high-quality customer service to Polish-speaking clients
• Building and maintaining positive relationships with clients
• Responding to customer inquiries and resolving issues in a timely and professional manner (mainly via chat)
• Providing explanations and clarifications regarding customer complaints
• Monitoring financial markets and staying up to date with market developments
• Updating and verifying client information in the CRM system
• Collaborating with external XTB branches and internal departments

Requirements:

• Fluency in Polish and at least B2-level proficiency in English
• Willingness to work in a rotational shift system, including night shifts
• Ability to manage multiple tasks independently and set priorities effectively
• Strong communication, interpersonal, and negotiation skills
• Good knowledge of MS Office tools

Nice to have:

• Previous experience in customer support
• Knowledge of financial markets and understanding of XTB’s core business

What we offer:

• Stable employment based on an employment contract
• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
• Training under the supervision of experienced financial market professionals
• A clear development path supported by regular feedback and transparent career progression
• Hybrid work model (after the 3-month probationary period)
• Regular team-building and integration events
• Equipment tailored to your needs
• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.