Junior Customer Support Specialist with Czech

XTB online investing; Warszawa; Hybrid; PLN 100,000 - 145,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Meal co-financing at office

Language learning platform

Job summary

XTB in Warsaw is seeking a Czech-speaking Customer Service Representative to support Czech and Slovak clients across channels. You will handle inquiries, resolve issues, and build strong client relationships with a focus on professional and timely service.

This role offers a hybrid work model (remote option outside Warsaw) with training from market professionals and a clear path for development within the FinTech industry.

Qualifications

• Czech language native or proficient requirement.
• Very good knowledge of English is required.
• Higher education or final-year student status acceptable.
• Prior customer service experience preferred.
• Ability to multitask and prioritize effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Delivering high-quality customer service to Czech and Slovak speaking clients.
• Building and maintaining positive relationships with clients.
• Responding to customer inquiries via phone, chat and email and resolving issues.
• Providing explanations and clarifications regarding customer complaints.
• Monitoring market developments and updating client information in the CRM.
• Collaborating with external branches and internal departments.

Skills

Czech language proficiency

English proficiency

Communication skills

Multitasking

Negotiation

Education

Higher education

Tools

CRM system

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America.

At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America.

At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities

• Delivering high-quality customer service to Czech and Slovak speaking clients
• Building and maintaining positive relationships with clients
• Responding to customer inquiries and resolving issues in a timely and professional manner (via phone, chats and email)
• Providing explanations and clarifications regarding customer complaints
• Monitoring financial markets and staying up to date with market developments 6) Updating and verifying client information in the CRM system
• Collaborating with external XTB branches and internal departments

Requirements

• Czech language - native or proficiency level required
• Very good knowledge of English language is a must
• Higher education (might be a final-year university student)
• Previous experience in a customer service role (desirable)
• Ability to multitask, prioritize and close tasks quickly
• Strong communication, interpersonal and negotiation skills

What We Offer

• Stable employment based on an employment contract
• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
• Training under the supervision of experienced financial market professionals
• A clear development path supported by regular feedback and transparent career progression
• Hybrid work model (remote model available for candidates outside Warsaw)
• Regular team-building and integration events
• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.