Customer Support with Spanish and English

XTB online investing; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Full-time contract

Learning opportunities

Global company

Tools & training

Internal development

Job summary

XTB is a global financial company specializing in online trading. We serve clients across Europe and beyond and invest in people through training and development.

We are looking for a Spanish-speaking customer service specialist to build relationships with clients, resolve issues, and provide clear explanations via phone and written channels. English proficiency required; day and night shifts available; MS Office skills helpful.

Qualifications

• Spanish language with native or proficient level
• English language at B2 level
• Willingness to work both day and night shifts
• Ability to multitask, prioritize and close tasks quickly
• Strong communication, interpersonal and negotiation skills
• Good knowledge of MS Office

Responsibilities

• Provide excellent customer service to Spanish-speaking clients
• Build positive relationships with customers
• Resolve issues in a timely manner and ensure high levels of satisfaction
• Explain customer complaints clearly in written and phone communications
• Monitor situations on financial markets
• Work with CRM system to verify and complete client data
• Cooperate with external XTB branches and internal departments

Skills

Spanish language

English language

Willingness to work shifts

Multitasking

Communication skills

MS Office

Tools

CRM system

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certifiedGreat Place to Work company.

Responsibilities

• providing excellent customer service (supporting Spanish-speaking clients)
• building up positive relationships with customers
• resolving issues in a timely manner and ensure high levels of customer satisfaction
• providing explanations in relation to customer complaints (both written and by phone)
• monitoring of the situation on financial markets
• working with the CRM system (verification and completing clients data)
• cooperating with external XTB branches and internal departments

Requirements

• Spanish language - native or proficiency level required
• English language - B2 level required
• willingness to work both day and night shifts
• responsibility and ability to multitask, prioritize and close tasks quickly
• strong communication, interpersonal and negotiation skills
• good knowledge of MS Office

Nice to have

• previous experience in a customer service role
• knowledge of financial markets and XTB’s core business

What we offer

• full-time employment agreement
• great learning opportunity in cooperation with multinational units of the company
• work in an internationally known company with a well-recognized brand
• all the required tools and training required to be successful
• possibility of developing inside the company’s structurers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.