Junior Customer Support Specialist with Czech

XTB online investing; Województwo mazowieckie; Hybrid; PLN 67,000 - 95,000; Full time

Benefits offered by this job

Private medical care

MyBenefit platform

Sport card

Language learning platform

Meal co-financing

Job summary

XTB is a global FinTech company offering online trading and financial services in multiple regions, including Central Europe. This customer service role focuses on Czech and Slovak clients, with English proficiency required and a hybrid work model.

A strong emphasis on development and professional growth is highlighted, with opportunities to interact with international teams. The position supports customer inquiries, issues resolution, and CRM updates, within a collaborative international

Qualifications

• Czech language - fluent/proficient level required.
• Very good knowledge of English language is a must.
• Higher education (might be a final-year university student).
• Previous experience in a customer service role (desirable).
• Ability to multitask, prioritize and close tasks quickly.
• Strong communication, interpersonal and negotiation skills.

Responsibilities

• Deliver high-quality customer service to Czech and Slovak speaking clients.
• Build and maintain positive relationships with clients.
• Respond to customer inquiries and resolving issues via phone, chats and email.
• Provide explanations and clarifications regarding customer complaints.
• Monitor financial markets and stay up to date with market developments.
• Updating and verifying client information in the CRM system.
• Collaborating with external XTB branches and internal departments.

Skills

Czech language

English language

Customer service

Communication skills

Negotiation skills

Multitasking

Time management

Education

Higher education

Tools

CRM software

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America.

At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities:

• Delivering high-quality customer service to Czech and Slovak speaking clients
• Building and maintaining positive relationships with clients
• Responding to customer inquiries and resolving issues in a timely and professional manner (via phone, chats and email)
• Providing explanations and clarifications regarding customer complaints
• Monitoring financial markets and staying up to date with market developments 6) Updating and verifying client information in the CRM system
• Collaborating with external XTB branches and internal departments

Requirements:

• Czech language - fluent/proficient level required
• Very good knowledge of English language is a must
• Higher education (might be a final-year university student)
• Previous experience in a customer service role (desirable)
• Ability to multitask, prioritize and close tasks quickly
• Strong communication, interpersonal and negotiation skills

What We Offer:

• Stable employment based on an employment contract
• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
• Training under the supervision of experienced financial market professionals
• A clear development path supported by regular feedback and transparent career progression
• Hybrid work model (remote model available for candidates outside Warsaw)
• Regular team-building and integration events
• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more