Phone Support Specialist (Business)

Revolut; Polska; Hybrid; PLN 69,000 - 83,000; Full time

Benefits offered by this job

Work from home flexibility

Revolut Metal subscription

Year-round company events

Job summary

Revolut Ltd in Poland is seeking a Phone Support Specialist to deliver outstanding service across in-app chat and phone calls. You will be part of our Customer Support team, ensuring secure, smooth experiences for millions of users.

The role may include night and weekend shifts with full compensation as part of our 24/7 coverage, and offers flexibility to work from home, in the office, or abroad. You will collaborate with international teams to resolve issues.

Qualifications

• Fluency in English at a high level.
• At least 18 months of phone support experience in English.
• Bachelor's degree or provisional certificate.
• Ability to explain complex issues clearly.
• Strong writing, analytical and IT skills.
• Independent, proactive problem-solving.
• Excellent attention to detail and empathy.
• Ability to multitask across platforms.
• Self-motivated with team player attitude.

Responsibilities

• Provide outstanding customer experience via in-app chat and phone.
• Represent Revolut with professionalism at all times.
• Collaborate with international teams to resolve customer disruptions.

Skills

Fluency in English (C1+)

Phone support experience

Excellent writing

Analytical skills

IT literacy

Empathy and customer focus

Education

Bachelor's degree

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Phone Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Providing customers with an outstanding experience, making sure customers feel secure whilst using our features
• Providing excellent customer service via our in-app live chat and over the phone
• Representing Revolut at all times
• Collaborating with other international teams members to tackle any customer disruption

What you'll need

• Fluency in English (C1 level or higher)
• 18+ months of experience performing phone support in English
• A bachelor's degree (must be able to provide at least a provisional certificate)
• The ability to explain complex issues in an easy and understandable manner
• Great writing, analytical, and IT skills
• An independent, problem-solving approach
• Excellent attention to detail
• Empathy and a love for helping people
• The ability to handle multiple platforms at the same time
• To be driven and self-motivated with a highly flexible team player attitude

Nice to have

• Experience in banking, financial services, or sales

Compensation range

• Poland: PLN6,200 - PLN7,400 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team