Payments Operations Specialist - End-to-End & Controls

HSBC; Kraków; On-site; PLN 85,000 - 106,000; Full time

Benefits offered by this job

Healthcare

Pension

Life insurance

Free parking

Multisport card

Home office set-up reimbursement

Job summary

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre.

We join our Payments Operations team to process and control domestic and international payments end-to-end, ensuring accuracy, timeliness and compliance with internal controls and regulatory requirements—while continuously improving how we work. You’ll participate in change activities, perform testing, monitor instructions, resolve payment queries, and support process improvements,

Qualifications

• Experience in payments operations, banking operations, or similar processing and controls environment.
• Strong attention to detail with a disciplined approach to risk and controls.
• Clear communication skills and a collaborative, team-oriented working style.
• Ability to manage competing priorities in a high-volume, time-sensitive environment.

Responsibilities

• Participate in change activities and perform PVT (Process Verification Testing) impacting payment processes.
• Process, monitor, and validate payment instructions across relevant payment channels
• Complete daily controls, reconciliations, and exception handling to ensure accuracy and minimise operational risk.
• Investigate and resolve payment queries, returns, rejects, recalls, and amendments within agreed service levels.
• Maintain clear case notes and documentation to support auditability and governance.
• Identify root causes of recurring issues and support process improvements/automation opportunities.
• Support incident management and contribute to continuous improvement and operational resilience.

Skills

Payments operations experience

Attention to detail

Communication skills

Teamwork

Learning new platforms

English (B2)

Hebrew (B1)

Job description

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre.

We join our Payments Operations team to process and control domestic and international payments end-to-end, ensuring accuracy, timeliness and compliance with internal controls and regulatory requirements—while continuously improving how we work. You’ll participate in change activities, perform testing, monitor instructions, resolve payment queries, and support process improvements,