Payments Operations Specialist with Hebrew

HSBC; Kraków; On-site; PLN 85,000 - 106,000; Full time

Benefits offered by this job

Healthcare

Pension

Life insurance

Free parking

Multisport card

Home office set-up reimbursement

Job summary

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre.

We join our Payments Operations team to process and control domestic and international payments end-to-end, ensuring accuracy, timeliness and compliance with internal controls and regulatory requirements—while continuously improving how we work. You’ll participate in change activities, perform testing, monitor instructions, resolve payment queries, and support process improvements,

Qualifications

• Experience in payments operations, banking operations, or similar processing and controls environment.
• Strong attention to detail with a disciplined approach to risk and controls.
• Clear communication skills and a collaborative, team-oriented working style.
• Ability to manage competing priorities in a high-volume, time-sensitive environment.

Responsibilities

• Participate in change activities and perform PVT (Process Verification Testing) impacting payment processes.
• Process, monitor, and validate payment instructions across relevant payment channels
• Complete daily controls, reconciliations, and exception handling to ensure accuracy and minimise operational risk.
• Investigate and resolve payment queries, returns, rejects, recalls, and amendments within agreed service levels.
• Maintain clear case notes and documentation to support auditability and governance.
• Identify root causes of recurring issues and support process improvements/automation opportunities.
• Support incident management and contribute to continuous improvement and operational resilience.

Skills

Payments operations experience

Attention to detail

Communication skills

Teamwork

Learning new platforms

English (B2)

Hebrew (B1)

Job description

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Join our Payments Operations team to help process and control domestic and international payments end-to-end. You’ll ensure payments are completed accurately, on time, and in line with internal controls and regulatory requirements—while continuously improving how we work.

What you’ll be doing:

• Participate in change activities and performing PVT (Process Verification Testing) impacting payment processes.
• Process, monitor, and validate payment instructions across relevant payment channels
• Complete daily controls, reconciliations, and exception handling to ensure accuracy and minimise operational risk.
• Investigate and resolve payment queries, returns, rejects, recalls, and amendments within agreed service levels.
• Maintain clear case notes and documentation to support auditability and strong governance.
• Identify root causes of recurring issues and support process improvements/automation opportunities.
• Support incident management and contribute to continuous improvement and operational resilience.

You’re a great candidate if you have these:

• Working in shifts and based on business calendar (between 8:00 till 18:00 under balance time)
• Proven experience in payments operations, banking operations, or a comparable processing and controls environment.
• Sound understanding of payment lifecycles and investigation processes.
• Strong attention to detail, with a disciplined approach to risk and controls.
• Ability to manage competing priorities in a high-volume, time-sensitive environment.
• Clear communication skills and a collaborative, team-oriented working style.
• Confidence using operational systems and data tools, with the ability to learn new platforms quickly.
• At least communicative English (B2), Hebrew (B1)

What you’ll get with us:

The pay range for this role is 7634 PLN - 9541 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition award
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

You'll achieve more when you join HSBC.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [e-mail].