Partner Success Specialist - SaaS Implementations & Ops

Arrive; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

Arrive is seeking an organized, collaborative professional to provide operational support and lead software implementations for partners. You will coordinate with Account Managers, Operations, Marketing, and R&D, configuring and releasing core solutions while maintaining QA standards.

The role emphasizes strong communication, data quality, and cross-team collaboration to improve partner experiences in a growing mobility platform.

Qualifications

• Academic background in Economics, Business Informatics, Social Sciences, or a comparable field of study.
• Prior experience in Customer Success or Technical Support for business customers within a SaaS environment is a plus.
• Excellent verbal and written communication skills in Polish (C1/C2) and English (C1); Romanian a plus.
• Strong technical understanding of system integrations, with desirable knowledge of XML, JSON, or Google Suite.
• Proven track record of effective cross-departmental collaboration, planning, and CRM system management.

Responsibilities

• Provide excellent operational support for new and existing partners.
• Implement the company's standard core products and services according to customer specifications.
• Configure, release, and maintain our core software solutions.
• Perform quality assurance and testing of our products and services, striving for continuous improvement.
• Order, review, and roll out signage and promotional materials.
• Collaborate cross-functionally across teams and business units with key stakeholders.
• Actively work within the CRM system to manage orders, handle inquiries, and maintain high data quality.

Skills

Collaborative

Organized

Analytical

CRM management

Cross-functional

Education

Economics

Business Informatics

Social Sciences

Tools

XML

JSON

Google Suite

CRM system

Job description

Arrive is seeking an organized, collaborative professional to provide operational support and lead software implementations for partners. You will coordinate with Account Managers, Operations, Marketing, and R&D, configuring and releasing core solutions while maintaining QA standards.

The role emphasizes strong communication, data quality, and cross-team collaboration to improve partner experiences in a growing mobility platform.