Partner Success & Onboarding Lead

Talixo

Kraków

Hybrid

PLN 90,000 - 135,000

Full time

6 days ago

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Benefits offered by this job

Employment Contract

Promotion opportunities

Flexible working arrangements

Hybrid Working (office located in Krak

Discounts for Talixo services

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Job summary

Talixo in Kraków is seeking a Partner Success Specialist to drive onboarding, launch coordination, and ongoing support for our partner portfolio. You will own the onboarding journey, ensure go-live readiness, and act as the bridge between partners and internal teams to deliver smooth operations.

You will monitor performance against SLAs, identify risks and improvement opportunities, maintain CRM records, and help scale our partner processes.

Qualifications

2–4 years of experience in Partner Success, Customer Success, Account Management, or Operations.
Experience in a fast-paced, tech-driven environment; travel, mobility, GDS, or SaaS experience is a plus.
Strong project-management skills to coordinate multiple partners, projects, and internal stakeholders.
Fluent in English and German; exceptional communication and stakeholder-management abilities.

Responsibilities

Own end-to-end partner onboarding and launches.
Coordinate launch plans to align requirements, timelines, and responsibilities.
Build relationships with partner teams and guide them on Talixo’s products, tools, and processes.
Monitor partner performance, KPIs, and SLAs; identify improvements and risks.
Maintain CRM records and contribute to Partner Success playbooks and best practices.