Partner Success Representative

Arrive; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

Arrive is seeking an organized, collaborative professional to provide operational support and lead software implementations for partners. You will coordinate with Account Managers, Operations, Marketing, and R&D, configuring and releasing core solutions while maintaining QA standards.

The role emphasizes strong communication, data quality, and cross-team collaboration to improve partner experiences in a growing mobility platform.

Qualifications

• Academic background in Economics, Business Informatics, Social Sciences, or a comparable field of study.
• Prior experience in Customer Success or Technical Support for business customers within a SaaS environment is a plus.
• Excellent verbal and written communication skills in Polish (C1/C2) and English (C1); Romanian a plus.
• Strong technical understanding of system integrations, with desirable knowledge of XML, JSON, or Google Suite.
• Proven track record of effective cross-departmental collaboration, planning, and CRM system management.

Responsibilities

• Provide excellent operational support for new and existing partners.
• Implement the company's standard core products and services according to customer specifications.
• Configure, release, and maintain our core software solutions.
• Perform quality assurance and testing of our products and services, striving for continuous improvement.
• Order, review, and roll out signage and promotional materials.
• Collaborate cross-functionally across teams and business units with key stakeholders.
• Actively work within the CRM system to manage orders, handle inquiries, and maintain high data quality.

Skills

Collaborative

Organized

Analytical

CRM management

Cross-functional

Education

Economics

Business Informatics

Social Sciences

Tools

XML

JSON

Google Suite

CRM system

Job description

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

As part of our Operations business unit, you will play a crucial role in delivering exceptional operational support and software implementations for both new and existing partners. Reporting directly through the local operations leadership, you will act as a key liaison across core functional teams, closely collaborating with Account Managers, Operations, Marketing, and Research & Development (R&D). In this role, you will have the unique opportunity to directly impact our partner relationships and urban mobility experience by configuring, releasing, and maintaining our core software solutions while upholding high standards of quality assurance.

How to make an impact

• Provide excellent operational support for new and existing partners.
• Implement the company's standard core products and services according to customer specifications.
• Configure, release, and maintain our core software solutions.
• Perform quality assurance and testing of our products and services, striving for continuous improvement.
• Order, review, and roll out signage and promotional materials.
• Collaborate cross-functionally across teams and business units with key stakeholders in Account Management, Operations, Marketing, and R&D.
• Actively work within the CRM system to manage orders, handle inquiries, and maintain high data quality.

About You

You are a collaborative, organized, and analytical professional who thrives in a dynamic environment. With a strong interest in supporting partners and solving problems, you bring high technical aptitude and a structured approach to managing implementations and system configurations. You demonstrate resilience, adaptability, and a positive mindset toward change, making you a great fit for a fast-paced mobility platform. You take pride in clear communication, attention to detail, and working together across teams to achieve shared goals.

Your background

• Academic background in Economics, Business Informatics, Social Sciences, or a comparable field of study.
• Prior experience in Customer Success or Technical Support for business customers within a SaaS environment is a plus.
• Excellent verbal and written communication skills in Polish (C1/C2) and English (C1); proficiency in Romanian is a plus.
• Strong technical understanding of system integrations, with desirable knowledge of XML, JSON, or Google Suite.
• Proven track record of effective cross-departmental collaboration, planning, and CRM system management.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.