Carrier Success Manager: Data-Driven Growth (Remote)

Appunite; Poznań; Remote; PLN 167,000 - 223,000; Full time

Benefits offered by this job

Remote-first

Platform scaling

International environment

Job summary

Appunite in Poland is seeking a results-driven Customer Success/Account/Partner Manager to own onboarding and growth of integrated carriers across markets. You will manage KPIs like APM utilisation and integration health, and you’ll translate data into actions rather than just meetings.

You will work across Europe between carriers, engineering, product and management, turning carrier requirements into roadmap input and surfacing platform gaps that matter.

Qualifications

• 3+ years in customer success, account or partner management in a B2B platform, SaaS or logistics-tech environment - you've been accountable for the results, not just for the relationship.
• You've moved a KPI - you can name the baseline, what you did, and where the number ended up.
• You're hands-on with data: Looker, Mixpanel or SQL/BigQuery don't scare you, and you can turn a dashboard into a story a carrier actually acts on.
• You've worked with technical products and integrations - enough to stay credible with engineers and product managers, and to spot when an "integration hiccup" is really a platform issue.
• You run business reviews and management reports that people read - and you follow up until the action is closed.
• Fluent English and German at B2 level or higher.

Responsibilities

• Act as the primary contact for integrated carriers across markets, from onboarding to steady-state growth.
• Own adoption and performance KPIs per carrier - APM utilisation, integration health - and drive measurable improvement.
• Surface carrier blockers early and bring in the right internal teams to resolve them.
• Turn carrier requirements into prioritised roadmap input - and push back where the gap is local, not platform.
• Transfer insights and best practices between carriers and markets.
• Own the monthly reporting cadence: one consolidated report for group management, plus per-carrier reports.
• Use platform and operational data to generate insights carriers act on.
• Run a structured engagement rhythm per carrier - monthly reviews, quarterly deep-dives - with tracked actions.
• Identify growth opportunities per market and build the case for them.

Skills

KPI management

Data visualization

Cross-functional collaboration

Stakeholder management

Tools

Looker

Mixpanel

SQL/BigQuery

Job description

Appunite in Poland is seeking a results-driven Customer Success/Account/Partner Manager to own onboarding and growth of integrated carriers across markets. You will manage KPIs like APM utilisation and integration health, and you’ll translate data into actions rather than just meetings.

You will work across Europe between carriers, engineering, product and management, turning carrier requirements into roadmap input and surfacing platform gaps that matter.