Customer Service Administrator – Italian & English speaker

4900 Diversey CH; Ląd; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Comprehensive training

Company Pension

25 days holidays + bank holidays

Life insurance 4x salary

Job summary

NCH Europe - A Solenis Company is seeking a Customer Service Administrator to support the Sales Operations Director and the customer service team on a remote basis. The role focuses on order entry, service planning and handling calls from customers and sales reps, with an initial 10-month fixed-term contract.

The right candidate will be fluent in Italian and English, thrive in a fast-paced environment, and have strong IT skills, including Oracle or SAP, and Microsoft Office.

Qualifications

• Experience in fast-paced customer service and/or administration (essential).
• Excellent written and verbal communication (essential).
• Fluency in Italian and English.
• Experience using Oracle and/or SAP systems.

Responsibilities

• Achieve and maintain productivity, quality and service standards.
• Handle customer interactions and resolve queries and complaints.
• Process customer orders, service plans and data accurately and timely.
• Contribute to a positive team culture.
• Deliver timely data to stakeholders on request.
• Collaborate with other functions to build relationships.
• Pursue personal development opportunities.

Skills

Self-motivated

Flexible

Teamwork

Communication

Time management

Customer-focused

Problem solving

Interacting with senior management

Tools

Oracle

SAP

Microsoft Office

Job description

Customer Service Administrator - Italian & English speaker Location: Remote - Poland or Romania based Employment Type: Fixed-term (10 months) Company: NCH Europe - A Solenis Company

At NCH Europe, we believe success comes from people connecting with people, and now as part of the Solenis group, our commitment to strong collaboration will continue to grow.

As part of our continued growth, we are looking for a dedicated Customer Service Administrator to join the busy sales support team on a remote basis.

This will be on an initial 10-month fixed term contract basis to assist with integration projects as the business moves forward.

In this role, you will closely support the Sales Operations Director customer service team. Tasks will include but are not limited to order entry, service planning and call handling from customers and our sales representatives in the field.

Key Responsibilities

• Achieve and maintain both individual and departmental productivity, quality and service standards
• Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required
• Process customer orders, service plans and business data in an accurate and timely fashion
• Actively contribute to a positive and supportive team culture
• Deliver timely, relevant and accurate data to key stakeholders when requested
• Work closely with other functions as appropriate to build positive and rewarding relationships
• Take responsibility and seek opportunities for personal development

Skills, Knowledge and Expertise

• Self-motivated and enthusiastic
• Flexible and adaptable to changing business needs
• Strong teamwork and collaboration skills
• Effective communication skills (written and verbal)
• Strong organisational and time-management abilities; ability to manage varying workloads, pressure, and deadlines
• Customer-focused with good listening skills
• Problem-solving ability and action-oriented approach
• Comfortable interacting with senior management

Experience & Knowledge

• Experience working in a fast-paced customer service and/or administration environment (essential)
• Excellent written and verbal communication (essential), IT literacy with strong Microsoft Office knowledge
• Fluency in Italian and English
• Experience using Oracle and/or SAP systems

Benefits

• Comprehensive training and learning opportunities
• Company Pension
• 25 days holiday + Bank Holidays
• 4 x salary life insurance
• Company Sick Pay
• Discounts on numerous leisure, financial and retail products
• Employee Assistance Programme and wellbeing resources

NCH Europe exists because of its customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements. With a presence in 25 countries and an ever growing network of sales staff; NCH Europe is one of the largest divisions of NCH Corporation; a US based multinational company. We deliver best-in-class industrial maintenance solutions, with a focus on hospitality, industrial and infrastructure businesses in Europe. Achieve sustainability goals and maximise efficiency with our unparalleled knowledge and technical competency. At NCH Europe we believe in ‘people doing business with people.’ We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development.

So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents.

Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.