Order Management Specialist with French (All genders)

Philips; Łódź; Hybrid; PLN 71,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

Benefits system cards

Philips product discount

Hybrid work

Training programs

Employee Assistance Program

Job summary

Philips in Poland seeks an Order Management Specialist with French to ensure accurate order entry and smooth end-to-end delivery. You will work with key stakeholders across departments, resolve customer inquiries, and foster strong client relationships.

A proactive mindset and logistics knowledge are valued. You will join a team that values collaboration, growth, and service excellence, with hybrid office-based work and a competitive salary package.

Qualifications

• Bachelor’s degree or vocational degree with relevant work experience.
• Previous experience in Order Management is a strong plus.
• Very good knowledge of MS Office and operating systems.
• English B2 level and French C1 level required or strongly preferred.

Responsibilities

• Accurate and timely order entry in SAP.
• Coordinate the end-to-end order delivery process.
• Collaborate with Key Account Managers, Fulfillment Managers, Demand Planners, Warehouse, Carriers and Accounting.
• Investigate and resolve customer queries promptly.
• Build and maintain strong customer relationships.
• Participate in process improvement projects.

Skills

Customer service

Problem solving

Communication

French (C1)

Education

Bachelor’s degree or vocational degree

Tools

MS Office

Job description

Job TitleOrder Management Specialist with French (All genders)Job DescriptionAs Philips Personal Health Department, we're a visionary company dedicated to creating innovative solutions that impact people lives positively every single day. We are focused on delivering exceptional and high standard Personal Health products as well as customer service and operational excellence to fulfill our customers' needs.Join us and be part of a team that values collaboration, creativity, and growth.Your role:Accurate and timely order entry in SAPCoordination of the end‑to‑end order delivery processClose cooperation with key stakeholders (Key Account Managers, Customer Fulfillment Managers, Demand Planners, Warehouse team, Carriers, Accounting)Investigation and resolution of customer queriesBuilding and maintaining strong customer relationshipsParticipation in process improvement projectsYou're the right fit if you have:A Bachelor’s degree or a vocational degree with relevant work experiencePrevious experience in Order Management (a strong plus)Strong customer service orientation and problem‑solving skillsVery good knowledge of MS OfficeStrong communication skillsEnglish at B2 level and French at C1 levelKnowledge of logistics or supply chain (nice to have)Cultural awareness and a proactive mindsetCompensation & BenefitsDoing meaningful work should come with fair, transparent rewards. The base annual salary range for this role is 71,200.000 PLN - 94,933.33 PLN gross . We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for annual incentive with your rewards linked to both individual performance and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decisionOur benefits:Annual bonus based on performance achievedPrivate medical care with the option to extend it to family membersBenefit System cardsDiscount for Philips’ productsHybrid work opportunitiesWide variety of trainings & learning opportunitiesPromotion of a healthy lifestyle in the officeEmployee Assistance ProgramHow we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.About PhilipsAre you ready to do the work of your life to help the lives of others? Learn more about our business , discover our rich and exciting history and learn more about our purpose .If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .