Senior Customer Order Specialist (Fixed term) all genders

Philips; Łódź; Híbrido; PLN 86.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid model of working

Private medical care with option to延伸

Benefit System cards

Discount for Philips’ products

Wide variety of trainings & learning

Promotion of a healthy lifestyle inthe

Employee Assistance Program

Descripción de la vacante

Philips is seeking a Senior Customer Order Specialist (Fixed term) to own complex customer orders from end to end, ensuring accurate and timely execution across the supply chain. The role involves resolving escalations, partnering with Commercial Operations, Supply Chain, Logistics, Warehousing and Finance, and driving continuous improvement within Order Management.

You will act as a senior operational partner, managing escalations, identifying risks, and supporting KPI performance while sharing

Formación

• Several years of experience in Order Management or equivalent operations.
• Experience handling complex orders and escalations.
• Strong knowledge of end-to-end order fulfilment and ERP systems (SAP preferred).
• Ability to identify risks and drive process improvement.

Responsabilidades

• Take end-to-end ownership of complex customer orders, ensuring accurate and timely execution.
• Act as senior operational partner within Order Management, handling escalations with cross-functional stakeholders.
• Drive operational excellence by identifying gaps and improving ways of working.
• Develop as a supply chain professional through exposure to complex cases and cross-functional collaboration.

Conocimientos

Order fulfilment

Analytical problem-solving

Attention to detail

Prioritization

Operational risk management

Educación

Bachelor’s or Master’s degree in Supply Chain/Operations/Business

Herramientas

SAP

Descripción del empleo

Senior Customer Order Specialist (Fixed term) all genders

Job Description

Customer Order Senior Specialist

Take end-to-end ownership of complex customer orders and ensure accurate, timely execution across the supply chain. In this senior operational role, you will resolve escalations, strengthen cross-functional collaboration and drive continuous improvement within Order Management.

Your role:

• Take end-to-end ownership of complex customer orders, ensuring accurate and timely execution while proactively identifying risks, resolving issues and coordinating actions across the supply chain.
• Act as a senior operational partner within the Order Management team, handling escalations and collaborating closely with key stakeholders across Commercial Operations, Supply Chain, Logistics, Warehousing, Finance, Project Management and other functions.
• Drive operational excellence by identifying process gaps, improving ways of working and supporting KPI performance, while sharing knowledge and best practices within the team.
• Develop further as a supply chain professional through exposure to complex operational cases, cross-functional collaboration, process improvement initiatives and opportunities to strengthen your leadership and business expertise.

You're the right fit if:

1. Experience: Several years of experience in Order Management, Supply Chain, Logistics, Customer Operations or a comparable operational environment, with demonstrated experience managing complex orders and escalations.
2. Skills: Strong knowledge of end-to-end order fulfillment and ERP systems, preferably SAP, combined with analytical problem-solving skills, attention to detail and the ability to effectively manage priorities and operational risks.
3. Education: Bachelor's or Master's degree in Supply Chain, Logistics, Business Administration, Operations or a related field, or equivalent relevant professional experience.
4. Senior mindset: Demonstrated ability to take ownership of complex operational topics, independently drive issues to resolution, manage escalations and act as a trusted point of contact for colleagues and cross-functional stakeholders.

Compensation & Benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role isPLN86,400.00-115,200.00PLN.We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.This role is eligible for10% short term incentive,with your rewards linked tocompany results.We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

• Hybrid model of working
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is office-based.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. Learn more about our culture of impact with care.