Order Handling Specialist

Hitachi, Ltd.; Łódź; On-site; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Fitness and wellness programs

Benefits platform

Employee Capital Plans (PPK)

Home office equipment

Glasses and contact lenses allowance

Company events

Psychological support program

Free parking

Job summary

Hitachi Energy in Łódź is seeking an Order Handling Specialist to ensure timely and accurate execution of customer orders, including SAP entry, order confirmations, and shipments. You will coordinate with the sales, logistics and transport teams to optimize costs and keep customers informed.

The role requires a university degree, English proficiency, and strong organizational and communication skills, with a customer-focused mindset and the ability to work under pressure.

Qualifications

• University degree.
• Experience in sales, logistics, procurement, or order management in manufacturing.
• Very good command of English.
• Proficiency in MS Office; knowledge of SAP is an asset.
• Knowledge of tax and customs regulations (preferred).
• Strong communication and customer-focused mindset.
• Good organizational skills and ability to work in a team.

Responsibilities

• Create and maintain register of orders and quotations, including SAP entry.
• Prepare order confirmations and commercial agreements.
• Maintain ongoing customer communication throughout order-handling process.
• Coordinate shipments, issue sales invoices and shipping documents.
• Collaborate with transport to arrange cost-optimized logistics.
• Prepare reports and analyses related to processed orders.
• Manage customs-related tasks for export shipments.
• Archive and maintain documentation for orders.
• Receive and forward customer complaints to quality department.
• Support internal process improvements within order management.

Skills

English proficiency

Analytical skills

Problem-solving

Communication skills

Teamwork

Organizational skills

Customer-focused mindset

Education

University degree

Tools

SAP

MS Office

Job description

The Opportunity

We are currently seeking a Order Handling Specialist to join our Insulating Components Plant in Łódź.
The successful candidate will be responsible for ensuring timely and accurate execution of customer orders. If you are highly organized, goal-oriented, and enjoy working with people - we encourage you to apply!

How You'll Make an Impact

• Creating and updating the register of orders and quotations, including entering orders into SAP
• Preparing order confirmations and commercial agreements
• Maintaining ongoing communication with customers throughout the entire order-handling process
• Coordinating shipments to customers, including issuing sales invoices and shipping documentation
• Working closely with the transport department to arrange cost-optimized logistics solutions
• Preparing reports and analyses related to processed orders
• Managing customs-related tasks for export shipments
• Archiving and maintaining complete documentation for handled orders
• Receiving customer complaints and forwarding them to the quality department
• Supporting internal process improvements within the order management area

Your Background

• University degree
• Experience in sales, logistics, procurement, or order management in a manufacturing environment (preferred)
• Very good command of English for communication in an international setting
• Proficiency in MS Office; knowledge of SAP is an asset
• Practical knowledge of tax and customs regulations (preferred)
• Ability to work under pressure, strong analytical skills, and good problem-solving abilities
• Strong communication skills and customer-focused mindset
• Good organizational skills and ability to work effectively in a team

More about us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes

• Private medical care and life insurance
• Access to fitness and wellness programs
• Access to benefits platform with discounts and perks
• Employee Capital Plans (PPK)
• Equipment for working from home or allowances for setting up a workplace at home
• Spectacles and contact lenses allowance
• Company events and team-building activities
• Psychological support program
• Free parking available

You will receive more specific information during the recruitment process.