Operations & Onboarding Coordinator (Contractor Invoicing)

IRL Pinnacle Workforce Solutions Ireland Limited; Polska; Hybrid; PLN 60,000 - 82,000; Full time

Job summary

Pinnacle Group is seeking a capable Tier 1 operations support agent to assist clients, suppliers and program teams. The role includes managing shared mailboxes, handling helpdesk tickets, and ensuring contractor onboarding is compliant.

You will also oversee invoicing error resolutions and contribute to program audits. Ideal candidates will handle data entry and reporting, review case activity, and support ID requests while monitoring program performance and workflow approvals within a

Qualifications

• Provide Tier 1 operational support to client users, suppliers and program team.
• Manage shared email accounts, helpdesk tickets, and ensure timely resolution.
• Ensure fully compliant onboarding of contractors.
• Handle full cycle invoicing error resolution and validation processes.
• Complete program compliance audits and verify rehire restrictions.

Responsibilities

• Review case management activity and operationalize findings.
• Timesheet approval and delay monitoring.
• Support security ID requests processing.
• Monitor/identify and act on program reports.
• Perform assessments (audits) within agreed scope.
• Tenure monitoring via reports with service delivery team.
• Update QRGs and manage assignment/work order changes.
• Follow up on workflow items pending approvals.

Skills

Helpdesk

Email management

Onboarding

Invoicing

Audit

Data entry

Reporting

Contractor compliance

Job description

Pinnacle Group is seeking a capable Tier 1 operations support agent to assist clients, suppliers and program teams. The role includes managing shared mailboxes, handling helpdesk tickets, and ensuring contractor onboarding is compliant.

You will also oversee invoicing error resolutions and contribute to program audits. Ideal candidates will handle data entry and reporting, review case activity, and support ID requests while monitoring program performance and workflow approvals within a