Delivery Coordinator

IRL Pinnacle Workforce Solutions Ireland Limited; Polska; Hybrid; PLN 60,000 - 82,000; Full time

Job summary

Pinnacle Group is seeking a capable Tier 1 operations support agent to assist clients, suppliers and program teams. The role includes managing shared mailboxes, handling helpdesk tickets, and ensuring contractor onboarding is compliant.

You will also oversee invoicing error resolutions and contribute to program audits. Ideal candidates will handle data entry and reporting, review case activity, and support ID requests while monitoring program performance and workflow approvals within a

Qualifications

• Provide Tier 1 operational support to client users, suppliers and program team.
• Manage shared email accounts, helpdesk tickets, and ensure timely resolution.
• Ensure fully compliant onboarding of contractors.
• Handle full cycle invoicing error resolution and validation processes.
• Complete program compliance audits and verify rehire restrictions.

Responsibilities

• Review case management activity and operationalize findings.
• Timesheet approval and delay monitoring.
• Support security ID requests processing.
• Monitor/identify and act on program reports.
• Perform assessments (audits) within agreed scope.
• Tenure monitoring via reports with service delivery team.
• Update QRGs and manage assignment/work order changes.
• Follow up on workflow items pending approvals.

Skills

Helpdesk

Email management

Onboarding

Invoicing

Audit

Data entry

Reporting

Contractor compliance

Job description

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level.

Job Summary

• Provide Tier 1 operational support to client users, suppliers and program team
• Manage shared e-mail accounts, helpdesk, and caring for all tickets/inquires to successful resolution
• Ensure fully compliant onboarding of contractors
• Manage the full cycle invoicing error resolution and validation process, including accounting code issues, monitoring and follow up for invoice aging
• Complete program compliance audits
• Validate rehire restrictions
• Processing data entry updates
• Review case management activity and operationalize findings
• Timesheet approval/delay monitoring
• Support the processing of security ID requests
• Monitor/identify and take action on program reports
• Perform assessment (audit) pursuant to agreed-upon scope
• Tenure monitoring via report in collaboration with the service delivery team
• Update QRG's
• Manage assignment/work order changes
• Follow up on workflow items pending approvals

Qualifications

Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada; and Provade, Inc., a global provider of enterprise-class vendor management software (VMS). Pinnacle Group has become one of the largest providers in its industry, with over 4,500 professionals providing services across the U.S. and Canada. Provade’s VMS technology operates in over 60 countries and manages billions of dollars in annual spend. For more information, visit http://www.pinnacle1.com.