Remote Office & Ops Manager - Home Services (HVAC/Plumbing)

Offshore Launch; Polska; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Guaranteed annual bonus

PTO 16 days

Remote-friendly environment

Job summary

Offshore Launch is seeking an experienced Operations/Office Manager to own day-to-day operations in a remote, people-centered environment. You will manage scheduling, dispatch, invoicing, and reporting, while coordinating subcontractors and supporting hiring and onboarding.

The role requires 2+ years in relevant coordination roles and familiarity with HouseCall Pro/ServiceTitan/Jobber. You will maintain records, monitor KPIs, and contribute to growth through process improvements.

Qualifications

• 2+ years in project/office/operations coordination, preferably in trades.
• Working knowledge of HouseCall Pro or similar FSM/scheduling tools.
• Ability to manage multiple workstreams and follow up independently.

Responsibilities

• Oversee day-to-day office operations, including call center, scheduling, dispatch, and admin workflows.
• Monitor project timelines from booking to invoicing and flag at-risk jobs.
• Track job costing and margins; alert owner to anomalies.
• Coordinate subcontractors: permits, orders, inspections, agencies.
• Maintain records in HouseCall Pro or similar CRM/FSM (ServiceTitan/Jobber).
• Support hiring and onboarding for field and office teams; manage office staff.
• Prepare recurring operational reports (completion rate, backlog, aging).

Skills

Operations coordination

Office management

Project management

Scheduling/dispatch

Customer service

Multitasking

Education

High school diploma

Tools

HouseCall Pro

ServiceTitan

Jobber

Job description

Offshore Launch is seeking an experienced Operations/Office Manager to own day-to-day operations in a remote, people-centered environment. You will manage scheduling, dispatch, invoicing, and reporting, while coordinating subcontractors and supporting hiring and onboarding.

The role requires 2+ years in relevant coordination roles and familiarity with HouseCall Pro/ServiceTitan/Jobber. You will maintain records, monitor KPIs, and contribute to growth through process improvements.