Onsite Desktop Support – IT End User Services

VB Spine, LLC; Warszawa; Presencial; PLN 70.000 - 110.000; Jornada completa

Descripción de la vacante

VB Spine in Warsaw, Poland is seeking a Senior Analyst, Desktop Support – IT End User Services to deliver hands-on, on-site IT support for our Warsaw office and to act as escalation point for end-user issues.

You will provide local leadership across desktop support, AV, asset management, and office technology projects, while also offering remote support to European teams and mentoring other resources when applicable.

Formación

• Bachelor's degree or equivalent experience in information technology or related field.
• Fluent in Polish and English; additional European languages are a strong plus.
• 2+ years in help desk or desktop support with strong Windows troubleshooting.

Responsabilidades

• Provide on-site desktop support for Windows endpoints, Office 365, printers, and devices.
• Respond to IT service tickets with timely, accurate documentation and SLAs.
• Serve as first local contact for escalations and on-site project assistance.
• Offer AV, conference-room, and smart-hand support for meetings and events.
• Collaborate with regional IT teams and maintain asset and stockroom organization.
• Support local and cross-country IT deployments and initiatives.

Conocimientos

Bachelor's degree in Information Tech

Polish language

English language

Additional European languages

Help desk/desktop support

Windows troubleshooting

Educación

Bachelor's degree in Information Technology or related field

Descripción del empleo

Onsite Desktop Support – IT End User Services

Senior Analyst, Desktop Support – IT End User Services

Location: Warsaw, Poland
Company: VB Spine

Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re looking for driven individuals ready to learn quickly, adapt under pressure, and grow in a dynamic, fast-paced environment.

As the Senior Analyst, Desktop Support – IT End User Services , you will provide hands‑on, on‑site IT support for our Warsaw office. This position serves as an escalation point for end‑user technology issues and provides local technical leadership across desktop support, meeting‑room/AV support, networking smart‑hands activities, asset management, site technology projects, as well as remote support for European team members.

The ideal candidate combines strong technical troubleshooting skills with excellent customer service, organization, and the ability to support employees and senior leaders in a fast‑paced business environment.

WhatYou’llDo:

• Identify, research, troubleshoot, and resolve desktop, laptop, peripheral, application, and end‑user technology issues.
• Respond to IT service tickets, incidents, requests, and escalations while maintaining timely, accurate documentation and strong service levels.
• Provide on‑site walk‑up and deskside support to employees in the Warsaw office.
• Provide remote support to employees across Europe.
• Serve as the first local point of contact for technical escalations and on‑site project assistance.
• Provide hands‑on support for Windows endpoints, Microsoft 365 applications, Outlook, web‑based business applications, printers, mobile devices, and related workplace technology.
• Assist with conference‑room and audiovisual (AV) support, including meeting setup and troubleshooting.
• Provide smart‑hands support to remote or centralized Level 3 teams, including Networking, Infrastructure, Security, AV, and other technical groups.
• Support device provisioning, deployment, replacement, refresh, and decommissioning activities.
• Assist with IT asset management, inventory control, equipment lifecycle tracking, and asset disposition.
• Maintain an organized local IT stockroom and ensure appropriate levels of endpoint equipment, peripherals, and accessories are available.
• Support local and global IT projects, office initiatives, infrastructure changes, and technology deployments.
• Provide executive/VIP support when required, with a strong focus on professionalism, responsiveness, and discretion.
• Act as a technical lead for the Warsaw site, helping coordinate support activities, share knowledge, improve processes, and mentor other support resources when applicable.
• Maintain documented processes, site standards, and an organized, service‑focused IT environment.
• Collaborate effectively with VB Spine IT teams and business stakeholders across multiple countries and time zones.

What You Bring:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.
• Professional fluency in both Polish and English, with strong verbal and written communication skills.
• Additional language skills are highly desirable, particularly Italian, German, Spanish, or French , to support collaboration across European teams.
• 2+ years of experience in help desk, desktop support, deskside support, or end‑user computing; senior‑level or lead support experience is preferred.
• Strong troubleshooting skills across Windows devices,