Onsite IT Specialist

HCL Technologies Limited; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Subsidy for glasses

Subsidy to language courses

Christmas and holiday bonuses

Clear career path in a growing multin"

Job summary

HCL Technologies Limited is hiring a desk-side support specialist to provide on-site IT support on shopfloor in Warsaw. You will perform data analysis and reporting using MS Office, coordinate desktop changes to prevent deployment collisions during high-priority incidents, and prepare rollout requests.

You will troubleshoot SCCM client-side deployment and patching, manage assets (laptops/desktops/printers), and work with ITSM processes and ServiceNow.

Qualifications

• Polish and English fluency is mandatory.
• Onsite support experience is required.
• Ability to commission new laptops/desktops across shopfloor.
• Ability to move around with necessary tools and devices.
• Maintain the asset inventory and update the desired tool.
• Disciplined, systematic problem solving skills.
• Experience with Windows OS (Win10/Win11).
• Troubleshoot SCCM client-side deployment failures.
• Troubleshoot patching deployment failures over SCCM client-side.
• Knowledge of Active Directory.
• Experience with ITSM, ServiceNow.
• MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio).
• VPN (Cisco) and remote dial-in users.

Responsibilities

• Data analysis & reporting using MS Office and ITSM tools.
• Coordinate desktop changes to avoid deployment collisions on high priority incidents.
• Prepare requests for rollout.
• Participate in incident handling concerning desktop changes.
• Microsoft environment knowledge (desktop, O365).
• Understand products building up a desktop service.
• Extensive troubleshooting of application deployment, patching & security tools.
• Experience from the desktop environment.
• Understanding and experience of ITSM and ticketing process.

Skills

Data analysis

Incident handling

Troubleshooting

Desktop support

Windows OS

ITIL knowledge

Asset inventory management

MS Office proficiency

Communication skills

Problem solving

Tools

SCCM

ServiceNow

Active Directory

VPN

O365

Job description

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B

To learn how we can supercharge progress for you, visit hcltech.com.

Your responsibilities

• Good in Data Analysis & Reporting using MS Office and ITSM tools.
• Coordinate desktop changes to avoid deployment collisions on high priority incidents.
• Prepare requests for rollout.
• Participate in incident handling concerning desktop changes.
• Microsoft environment knowledge (desktop, o365).
• Have good technical understanding of the products building up a desktop service.
• Extensive troubleshooting skill over Application deployment, Patching & other security tools.
• Experience from the desktop environment.
• Understanding and experience of ITSM and ticketing process.

Our requirements

• Polish & English fluent are mandatory
• Onsite support experience necessary.
• Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.
• Ability to move around along with necessary tools and devices across shopfloor wherein as needed.
• Maintain the asset inventory at the facility and update on the desired tool.
• Disciplined, systematic problem solving skills required.
• Windows Operating systems (Win10, 11).
• Ability to troubleshoot on Application deployment failure over SCCM – Client side.
• Ability to troubleshoot on patching deployment failure over SCCM– Client side.
• Knowledge of Active Directory.
• ITSM ticketing tools such as Service now.
• MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
• VPN(Cisco) and remote dial-in users.
• Support for laptop, desktops, and printers all models.
• Preferred MCP/MSCE/MSCA/ SCCM.
• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.
• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Clear career path in a growing multinational organization