IT Technical Support

Exertis Supply Chain; Łódź; Hybrid; PLN 40,000 - 65,000; Full time

Job summary

Exertis Supply Chain Poland is seeking an IT Technical Support specialist to provide onsite and remote user support, maintain core infrastructure and warehouse tech, and resolve incidents to agreed service levels.

You will work with Windows 11, macOS, Microsoft 365, SAP GUI, VPNs and endpoint security, supporting printers, RF devices and server-room equipment as part of a shared IT team.

Qualifications

• Three to five years of experience in a similar IT support or operations role.
• A recognised degree in Information Technology or Computer Science or equivalent experience.
• Fluency in Polish and a good standard of written and spoken English.

Responsibilities

• Provide onsite IT operations support at the Poland office and remote support to other offices and group companies as part of the shared IT team.
• Provide desktop support for Microsoft Office applications, SAP GUI, endpoint security software, VPN services and related end-user technologies.
• Administer user accounts, access and permissions across business systems, applications and SaaS platforms.
• Assist with the administration and support of Microsoft 365 online services as required.
• Perform system software upgrades, testing, and coordination.
• Monitor and maintain system stability and performance of production systems.
• Support warehouse operations: troubleshoot and configure printing, RF devices, networking, and related equipment.
• Provide hands-on support for server-room hardware, environmental controls and associated equipment.
• Execute and monitor backups of business-critical systems on the agreed schedule.
• Install and configure PC & servers.
• Act as the local IT contact for suppliers and service providers.
• Contribute accurate and timely IT service statistics to monthly operational reports.
• Own assigned incidents from initial triage through to resolution and closure.
• Ensure compliance with company policies and procedures.

Skills

End-user support

Windows 11

macOS

Microsoft 365

Cisco products

Endpoint security

IP networking

Communication

Polish language

English language

Independence

Education

Degree in Information Technology or Computer Science

Tools

SAP GUI

Microsoft 365 online services

VPN services

Endpoint security software

Job description

The Company:
We are a multi-million-euro company that continues to grow, and are part of the Aurelius group. Our core strengths lie in supply chain management, and we work with brand name technology manufacturers and customers. We continue to develop innovative solutions at the leading edge of supply chain management and are constantly developing existing relationships and forging new customer partnerships.

We work with companies of all size and industry including the technology, consumer electronics, industrial, med tech and pharmaceuticals sectors. We have operations across Europe and Asia. We are partnered with thousands of suppliers globally and have an international logistics partnership network spanning six continents. We are a leader in professional materials supply chain design and operation and are the only supply chain services company that can manage cost, capital and complexity for our clients.

Candidate Profile:
The IT Technical Support role provides responsive onsite and remote technical support across the organisation. The position is responsible for maintaining reliable end-user services, supporting core infrastructure and warehouse technology, and resolving incidents in line with agreed service standards.

Skill Sets:
The ideal candidate must have the following skill sets:

• Strong interpersonal, issue-management and prioritisation skills, with a sound understanding of Service Desk principles and practices;
• Working knowledge of desktop operating systems including Windows 11, and macOS;
• Ability to support and troubleshoot a range of end-user applications and services, including Microsoft 365 applications, Cisco products, endpoint security software and related workplace technologies;
• Practical experience with backup and recovery processes, system patching and software upgrades;
• A knowledge of IP networking concepts and services, including TCP/IP, DNS, DHCP and routing.
• Goal oriented and results driven with a strong desire to see tasks through to completion;
• Must be a highly effective communicator, with the ability to manage and implement necessary change, quickly and effectively, in a highly dynamic environment. Good interpersonal skills are required as the role will involve a high degree of working with the users;
• Fluency in Polish and a good standard of written and spoken English.
• Ability to work independently.

Essential Responsibilities:
The organisation runs an enterprise suite of applications including customer interfaces, partner portals, business analytics and SAP ERP to support a high volume, high revenue business. The role includes:

• Provide onsite IT operations support at the Poland office and remote support to other offices and group companies as part of the shared IT team;
• Provide desktop support for Microsoft Office applications, SAP GUI, endpoint security software, VPN services and related end-user technologies;
• Administer user accounts, access and permissions across business systems, applications and SaaS platforms;
• Assist with the administration and support of Microsoft 365 online services as required;
• Perform system software upgrades, testing, and coordination;
• Monitor and maintain system stability and performance of production systems;
• Support warehouse operations: troubleshoot and configure printing, RF devices, networking, and related equipment;
• Provide hands-on support for server-room hardware, environmental controls and associated equipment;
• Execute and monitor backups of business-critical systems on the agreed schedule;
• Compete periodic data restoration tests and system patching in the accordance with agreed procedures;
• Install and configure PC & servers;
• Participate in the IR on-call rota as assigned;
• Act as the local IT contact for suppliers and service providers;
• Contribute accurate and timely IT service statistics to monthly operational reports;
• Own assigned incidents from initial triage through to resolution and closure;
• Ensure compliance with company policies and procedures.

Education / Professional Qualifications:

• Three to five years of experience in a similar IT support or operations role;
• A recognised degree in Information Technology or Computer Science or equivalent experience;