IT Site Support Engineer

Team Up; Warszawa; Vor Ort; PLN 60.000 - 90.000; Vollzeit

Zusammenfassung

Team Up is seeking an IT Site Support Engineer to be the front-of-house IT contact in the Warsaw office. You will join a small EMEA support team within a global, follow-the-sun operation, using AI daily to reduce tickets and automate tasks.

You will run onboarding, manage hardware shipments, and support Zoom Rooms, CMDB, and end-user knowledge base creation. This role is 100% on-site in Warsaw with a 3–6 month contract and potential for permanent placement.

Qualifikationen

• Solid experience in IT site/desk-side support in a tech or product company.
• Strong macOS experience with Jamf or another macOS MDM.
• Experience with Zoom and Zoom Rooms / meeting room AV.
• Most of the stack in hands: Okta, Google Workspace, ServiceNow, Slack, Confluence, Jira.
• Concrete examples of using AI to reduce tickets and automate tasks.
• Comfort working autonomously with a remote manager and good judgement on when to upscale.
• Clear communication with people at all levels, including executives and EAs.
• Very good English and availability to work on-site 5 days a week in Warsaw.

Aufgaben

• Be the go-to IT person for the Warsaw office - from engineers and EAs to executives.
• Run onboardings and new hire orientation sessions, prepare and ship hardware for new joiners.
• Handle break-fix and access requests in ServiceNow.
• Look after audio-visual in around 50 Zoom Rooms and support large company events.
• Keep local inventory accurate in the CMDB.
• Create knowledge base articles for IT colleagues and end users.
• Act as smart hands for other teams, e.g. network (no config).
• Take part in an in-hours frontline queue rota.
• Use AI to make support faster and share what works with the team.

Kenntnisse

macOS expertise

Jamf management

AI for IT support

Communication skills

English fluency

Autonomy with remote manager

Broad IT support experience

Zoom/Zoom Rooms

Tools

Jamf

Okta

Google Workspace

ServiceNow

Zoom

Slack

Confluence

Jira

Jobbeschreibung

Our client is a fast-growing, global technology company building a cloud data and AI platform used by thousands of enterprises worldwide. Their Warsaw office is an engineering hub of around 400 people - technically minded users who expect fast, smart IT support.

We are looking for an IT Site Support Engineer to be the front-of-house IT person in the Warsaw office, as part of a small EMEA support team (manager based in London) within a global, follow-the-sun Support Operations team.

This is not a typical "sit and fix tickets" IT role. The client wants an AI-native engineer who actively uses AI day-to-day to reduce tickets, automate repetitive work and build things that make support easier.

Your role

• Be the go-to IT person for the Warsaw office - from engineers and EAs to executives
• Run onboardings and new hire orientation sessions, prepare and ship hardware for new joiners
• Work break-fix and access requests in ServiceNow, and know when to upscale
• Look after audio-visual in around 50 Zoom Rooms and support large company events
• Keep local inventory accurate in the CMDB
• Create knowledge base articles for both IT colleagues and end users
• Act as "smart hands" for other teams, e.g. network (locating and connecting hardware in the comms room - no configuration)
• Take part in an in-hours frontline queue rota
• Use AI to make support faster and simpler - and share what works with the team

Offer

• Contract assignment for 3 or 6 months, with a real chance to convert into a permanent role
• Start as soon as possible (target: end of October 2026)
• Fixed working hours 9:00-18:00, no out-of-hours on-call
• Full-time, 100% on-site in Warsaw (Wola), 5 days a week
• International team and a modern stack: macOS, Jamf, Okta, Google Workspace, ServiceNow, Zoom, Slack
• Short process: intro call with Team Up, interview with the hiring manager, final on-site technical panel

Requirements

Must have:

• Solid experience in IT site / desk-side support, ideally in a tech or product company
• Strong macOS experience and hands-on Jamf or another macOS MDM (e.g. Kandji)
• Experience with Zoom and Zoom Rooms / meeting room AV
• Most of the stack in hands: Okta, Google Workspace, ServiceNow, Slack, Confluence, Jira
• Concrete examples of using AI in your work - e.g. reducing tickets, automating tasks, building small tools (more than just asking a chatbot)
• Comfort working autonomously with a remote manager, and good judgement on when to upscale
• Clear communication with people at all levels, including executives and EAs
• Very good English
• Availability to work 5 days a week on-site in Warsaw and to start quickly

Nice to have:

• Polish
• Basic knowledge of comms room hardware (UPS, router, firewall, switches)
• Experience writing knowledge base articles
• Experience supporting large company events