Onsite Bilingual Team Leader – Danish/Norwegian & English

Concentrix Corporation; Katowice; Hybrid; PLN 70,000 - 110,000; Full time

Job summary

Concentrix Corporation seeks a Team Leader in Katowice, Poland, to supervise a customer service team delivering high-quality experiences. You will coach, motivate and monitor performance, manage attendance, and escalate issues as needed.

The role requires Danish or Norwegian at C1/C2 and English at C1/C2, with prior team leadership experience, and the ability to thrive in a fast-paced, on-site setting in Katowice.

Qualifications

• Danish or Norwegian language at advanced level (C1/C2).
• English language at advanced level (C1/C2).
• Proven experience as a Team Leader, Supervisor, or People Manager.

Responsibilities

• Inspire, coach, and support the team to meet performance metrics.
• Manage day-to-day team performance, engagement, and attendance.
• Provide regular feedback and conduct performance reviews.
• Drive KPIs, quality, and client targets.
• Handle escalations and guide on complex cases.
• Lead productive team meetings and foster a positive environment.

Skills

Danish/Norwegian

English

Leadership

Job description

Concentrix Corporation seeks a Team Leader in Katowice, Poland, to supervise a customer service team delivering high-quality experiences. You will coach, motivate and monitor performance, manage attendance, and escalate issues as needed.

The role requires Danish or Norwegian at C1/C2 and English at C1/C2, with prior team leadership experience, and the ability to thrive in a fast-paced, on-site setting in Katowice.