Team Leader with Danish/Norwegian and English

Concentrix Corporation; Katowice; Hybrid; PLN 70,000 - 110,000; Full time

Job summary

Concentrix Corporation seeks a Team Leader in Katowice, Poland, to supervise a customer service team delivering high-quality experiences. You will coach, motivate and monitor performance, manage attendance, and escalate issues as needed.

The role requires Danish or Norwegian at C1/C2 and English at C1/C2, with prior team leadership experience, and the ability to thrive in a fast-paced, on-site setting in Katowice.

Qualifications

• Danish or Norwegian language at advanced level (C1/C2).
• English language at advanced level (C1/C2).
• Proven experience as a Team Leader, Supervisor, or People Manager.

Responsibilities

• Inspire, coach, and support the team to meet performance metrics.
• Manage day-to-day team performance, engagement, and attendance.
• Provide regular feedback and conduct performance reviews.
• Drive KPIs, quality, and client targets.
• Handle escalations and guide on complex cases.
• Lead productive team meetings and foster a positive environment.

Skills

Danish/Norwegian

English

Leadership

Job description

## Team Leader with Danish/Norwegian and EnglishApply: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13: Posted Today: R1770359Job Title:Team Leader with Danish/Norwegian and EnglishJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. # **Why Join Us?** Lead and inspire high-performing teams Partner directly with senior stakeholders and clients Drive operational strategy and business results Develop future leaders and shape team culture Work in a dynamic, people-focused environment Career growth opportunities within a global organization # **What You'll Be Doing?** As a **Team Leader**, you'll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience. Lead the day-to-day performance, engagement, and attendance management of your team Coach and develop team members through regular feedback and performance reviews Drive achievement of KPIs, quality standards, and operational targets Identify performance gaps and create development plans for continuous improvement Support escalations and provide guidance on complex customer situations Conduct engaging team meetings and foster a positive team environment Motivate employees and recognize achievements to drive engagement Ensure compliance with company policies, procedures, and client expectations Promote a culture of accountability, collaboration, and continuous learning# **What We're Looking For** **Danish or Norwegian(C1/C2)** and **English (C1/C2)** Previous experience as a **Team Leader, Supervisor, or People Manager** Strong coaching and performance management skills Excellent communication and interpersonal abilities Ability to work under pressure and manage multiple priorities Results-driven mindset with strong problem-solving capabilities Passion for leading, motivating, and developing people Flexibility and adaptability in a fast-changing environment Availability to work **100% onSite**### Location: Katowice, Poland.### Languages: English & Danish/Norwegian### Leadership Level: Team Leader/ SupervisorLocation:POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13