On-Site Operations Team Lead — Inspire, Coach & Achieve KPIs

Concentrix; Katowice; On-site; PLN 134,000 - 201,000; Full time

Benefits offered by this job

Stable full-time employment

MyBenefit platform

E-learning access

Employee Assistance Program

Engagement initiatives

Job summary

Concentrix in Katowice seeks a Team Leader, Operations to inspire, coach, and support a team of customer service professionals while driving operational excellence and delivering outstanding customer experiences.

You will lead day-to-day performance, guide development, ensure KPIs and quality, manage escalations, and foster a collaborative culture. Fluent German and English are required, and on-site work is expected.

Qualifications

• German and English at C1/C2 level required.
• Experience as Team Leader, Supervisor, or People Manager.
• Strong coaching and performance management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Lead the day-to-day performance, engagement, and attendance management of your team
• Coach and develop team members through regular feedback and performance reviews
• Drive achievement of KPIs, quality standards, and operational targets
• Identify performance gaps and create development plans for continuous improvement
• Support escalations and provide guidance on complex customer situations
• Conduct engaging team meetings and foster a positive team environment
• Motivate employees and recognize achievements to drive engagement
• Ensure compliance with company policies, procedures, and client expectations
• Promote a culture of accountability, collaboration, and continuous learning

Skills

German (C1/C2)

English (C1/C2)

Team leadership

Coaching

Communication

People development

Stakeholder management

Job description

Concentrix in Katowice seeks a Team Leader, Operations to inspire, coach, and support a team of customer service professionals while driving operational excellence and delivering outstanding customer experiences.

You will lead day-to-day performance, guide development, ensure KPIs and quality, manage escalations, and foster a collaborative culture. Fluent German and English are required, and on-site work is expected.