Bilingual Team Leader – German & English (On-Site, Katowice)

Concentrix Corporation; Katowice; Hybrid; PLN 120.000 - 180.000; Vollzeit

Zusammenfassung

Concentrix Corporation in Katowice, Poland is seeking a Team Leader to supervise a customer service team, coach high performers, and ensure exceptional customer experience. You will drive KPI attainment, lead performance reviews, and manage attendance while aligning with client expectations.

The role requires German and English at C1/C2 levels, proven leadership experience, and a strong focus on coaching and development.

Qualifikationen

• German and English proficiency at C1/C2 levels.
• Experience as Team Leader / Supervisor / People Manager.
• Strong coaching and performance management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.
• Results-driven mindset with problem-solving capabilities.
• Passion for leading, motivating, and developing people.
• Availability to work 100% on-site.

Aufgaben

• Inspire, coach, and support a team of customer service professionals while ensuring operational excellence and outstanding customer experience.
• Lead day-to-day performance, engagement, and attendance management of your team.
• Coach and develop team members through feedback and performance reviews.
• Drive achievement of KPIs, quality standards, and operational targets.
• Identify performance gaps and create development plans for continuous improvement.
• Support escalations and guidance on complex customer situations.
• Conduct engaging team meetings and foster a positive team environment.
• Motivate employees and recognize achievements to drive engagement.
• Ensure compliance with company policies, procedures, and client expectations.
• Promote accountability, collaboration, and continuous learning.

Kenntnisse

German C1/C2

English C1/C2

Team Leader experience

Coaching

Performance management

Communication skills

Interpersonal skills

Under pressure

Problem solving

Leadership

People development

Accountability

Collaboration

Jobbeschreibung

Concentrix Corporation in Katowice, Poland is seeking a Team Leader to supervise a customer service team, coach high performers, and ensure exceptional customer experience. You will drive KPI attainment, lead performance reviews, and manage attendance while aligning with client expectations.

The role requires German and English at C1/C2 levels, proven leadership experience, and a strong focus on coaching and development.