Onboarding Trainer – Afternoon, Hybrid (Kraków)

SpotOn; Kraków; Hybride; PLN 74 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Private healthcare (LuxMed)

Laptop provided

Relocation within Poland

Lunch subsidies

Central Kraków office

Résumé du poste

SpotOn is seeking an Associate Trainer to support onboarding across the CX org in Kraków. You will help schedule sessions, manage logistics, and document trainee progress while developing core facilitation skills under senior trainers.

With 1 year in customer success or related roles, you’ll work a hybrid schedule (3 days in Kraków, 2 remote) and require fluent Polish and strong English communication. Afternoon shifts (14:00–22:00) are available.

Qualifications

• Availability for afternoon shift (14:00–22:00 PL time)
• Hybrid work model: 3 days per week in Kraków office / 2 days remote (after probation)
• 1 year of professional experience in customer success or related roles
• Fluent Polish and strong English communication (written and spoken)
• Familiarity with adult learning principles and instructional methods
• Basic facilitation and classroom management skills
• Communication and active listening
• Documentation and record-keeping
• Collaboration and teamwork
• Attention to detail and accuracy
• Adaptability and flexibility

Responsabilités

• Onboarding & Training Execution: Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires.
• Support facilitation of instructor-led training sessions as deployed by Enablement Partners during Weeks 2–4.
• Assist with scheduling, credential setup, and coordination of onboarding logistics.
• Document trainee progress, milestones, and completion checklists.
• Support hands-on exercises, simulations, and role-plays under trainer guidance.

Connaissances

Polish fluency

English proficiency

Customer success experience

Facilitation basics

Documentation skills

Description du poste

SpotOn is seeking an Associate Trainer to support onboarding across the CX org in Kraków. You will help schedule sessions, manage logistics, and document trainee progress while developing core facilitation skills under senior trainers.

With 1 year in customer success or related roles, you’ll work a hybrid schedule (3 days in Kraków, 2 remote) and require fluent Polish and strong English communication. Afternoon shifts (14:00–22:00) are available.