Bilingual Operations Team Leader – German & English

cnx; Katowice; On-site; PLN 180,000 - 240,000; Full time

Job summary

cnx is seeking a Team Leader, Operations in Katowice, Poland to supervise a call center team and drive performance. You will coach, motivate, and provide accountability to meet KPIs and quality standards, while aligning with client expectations and company policies.

The role requires strong coaching, communication, and leadership skills with the ability to thrive under pressure in a dynamic, global environment. On-site work is required.

Qualifications

• Previous experience as a Team Leader, Supervisor, or People Manager.
• Strong coaching and performance management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.
• Results-driven mindset with strong problem-solving capabilities.
• Passion for leading, motivating, and developing people.
• Flexibility and adaptability in a fast-changing environment.

Responsibilities

• Lead the day-to-day performance, engagement, and attendance management of your team
• Coach and develop team members through regular feedback and performance reviews
• Drive achievement of KPIs, quality standards, and operational targets
• Identify performance gaps and create development plans for continuous improvement
• Support escalations and provide guidance on complex customer situations
• Conduct engaging team meetings and foster a positive team environment
• Motivate employees and recognize achievements to drive engagement
• Ensure compliance with company policies, procedures, and client expectations
• Promote a culture of accountability, collaboration, and continuous learning

Skills

German (C1/C2)

English (C1/C2)

Team Leadership

Job description

cnx is seeking a Team Leader, Operations in Katowice, Poland to supervise a call center team and drive performance. You will coach, motivate, and provide accountability to meet KPIs and quality standards, while aligning with client expectations and company policies.

The role requires strong coaching, communication, and leadership skills with the ability to thrive under pressure in a dynamic, global environment. On-site work is required.