On‑Site IT Support Engineer — Kraków

AVASO Technology Solutions

Kraków

On-site

PLN 60,000 - 90,000

Full time

10 days ago

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Benefits offered by this job

Competitive salary and benefits

Job summary

AVASO Technology Solutions in Krakow, Poland is seeking an experienced IT Support Engineer to provide level 1 technical assistance to end users. The role requires hands-on support for desktops, software, and hardware with a focus on reliability and customer service.

You will operate primarily from the Krakow office and participate in ongoing ITIL-based processes. Ideal candidates have 5+ years of experience, strong Polish (C1) and English skills, and a Bachelor’s degree with IT certification.

Qualifications

Minimum 5+ years of experience in IT support or service desk roles.
Proficient in Polish (C1) and English; strong communication skills.
Bachelor’s degree in computer science, engineering, or related field with IT certificate/diploma.
Strong knowledge of ITIL processes and AD/Identity Management.
Experience with Windows, printers, VPN, LAN/Wi‑Fi, and M365.
Familiarity with ServiceNow for ticketing and incident management.

Responsibilities

Provide level 1 technical support, troubleshooting hardware, software and services.
Offer in-scope technical guidance and resolve end-user queries within KPIs.
Assign records to other support groups and act as service desk advocate.
Log all interactions in ServiceNow with accuracy.
Update software/hardware inventory and operational reporting.
Work onsite in Krakow; no work-from-home option.