German-Speaking IT Support Analyst 1st Line Hybrid

Atos; Kraków; Hybrid; PLN 35,000 - 45,000; Full time

Benefits offered by this job

Structured onboarding and training

Access to learning platforms

Private medical care

Work-life balance programs

Job summary

Atos is seeking an Entry-level 1st Line Support Analyst to serve as the first point of contact for users in Kraków, Poland. You will provide technical support and troubleshoot issues across communication channels including phone and email.

The role requires proficiency in German and English, a customer-oriented mindset, and offers a hybrid working model along with structured training and development opportunities in IT.

Qualifications

• Entry-level candidate or career starter with strong language skills.
• Willingness to work in a shift-based model.
• Interest in IT and motivation to build a career in technical support.

Responsibilities

• Act as the first point of contact for end users.
• Provide basic technical support for IT-related issues.
• Register and track incidents and service requests.
• Perform initial issue analysis and troubleshooting.

Skills

German language proficiency B2+/C1

English language proficiency B1/B2

Customer-oriented mindset

Strong communication skills

Ability to follow procedures

Tools

Basic knowledge of Windows

MS Office

ITIL certification

Job description

Atos is seeking an Entry-level 1st Line Support Analyst to serve as the first point of contact for users in Kraków, Poland. You will provide technical support and troubleshoot issues across communication channels including phone and email.

The role requires proficiency in German and English, a customer-oriented mindset, and offers a hybrid working model along with structured training and development opportunities in IT.