Polish-English L1 IT Support Engineer — Warsaw

NCR Corporation; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

NCR Voyix Warsaw is seeking a Level 1 Support Engineer who speaks Polish and English to act as the first point of contact for customers. This office-based role supports hardware and software across a high-volume service desk in Warsaw, with opportunities to rotate across product domains and grow within the organization.

The role emphasizes end-to-end incident ownership, remote/support via phone and email, and collaboration with Level 2 and 3 teams to ensure high-quality service delivery and

Qualifications

• Polish and English language proficiency is required for daily written and verbal communication.
• Strong communication and customer service skills with a professional demeanor.
• Basic technical knowledge to troubleshoot hardware and software issues.

Responsibilities

• Handle Level 1 support requests from customers via phone and email.
• Perform basic troubleshooting across hardware and software platforms.
• Document incidents and resolutions accurately in the ITSM system.
• Collaborate with Level 2/3 teams to ensure timely escalation and handover when needed.
• Maintain high CSAT scores by providing clear updates and ownership of issues.

Skills

Polish language

English language

Education

High School diploma or equivalent

Tools

Windows OS

Linux

Job description

NCR Voyix Warsaw is seeking a Level 1 Support Engineer who speaks Polish and English to act as the first point of contact for customers. This office-based role supports hardware and software across a high-volume service desk in Warsaw, with opportunities to rotate across product domains and grow within the organization.

The role emphasizes end-to-end incident ownership, remote/support via phone and email, and collaboration with Level 2 and 3 teams to ensure high-quality service delivery and