Lead Technical Support Manager – Telco Platforms

AVSystem; Kraków; On-site; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Multisport

Individual health insurance

Relaxed non-corporate atmosphere

Job summary

AVSystem is seeking a Support Manager to lead a dedicated support team in Kraków, Poland. The ideal candidate will bridge technical excellence and client success, ensuring world-class assistance for our Tier-1 and Tier-2 clients.

This role involves mentoring support engineers, managing SLAs, and conducting Quarterly Business Reviews with clients. A solid understanding of networking protocols and exceptional communication skills in English and Polish are essential for success.

We offer a 'technologist-first' culture, individual health insurance, and opportunities to work on pivotal products for global telecom leaders.

Qualifications

• Minimum 3 years in leadership or managerial role in a technical support environment.
• Solid understanding of networking protocols like TCP/IP, DHCP, DNS, HTTP/S.
• Exceptional English (C1+) and Polish skills (C2) required.

Responsibilities

• Manage a team of support engineers and oversee ticket resolution.
• Lead Quarterly Business Reviews with key accounts.
• Translate technical issues into business impacts for clients.

Skills

Leadership

Technical Support Management

Analytical Skills

Communication

Networking Protocols

Education

3+ years in leadership role

Tools

Jira Service Management

Confluence

CRM Tools

Job description

AVSystem is seeking a Support Manager to lead a dedicated support team in Kraków, Poland. The ideal candidate will bridge technical excellence and client success, ensuring world-class assistance for our Tier-1 and Tier-2 clients.

This role involves mentoring support engineers, managing SLAs, and conducting Quarterly Business Reviews with clients. A solid understanding of networking protocols and exceptional communication skills in English and Polish are essential for success.

We offer a 'technologist-first' culture, individual health insurance, and opportunities to work on pivotal products for global telecom leaders.