Norwegian Tech Support Specialist for Home & Garden Gadgets

Talkpush; Katowice; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Multisport card

Private insurance

Private medical health care

Concentrix Academy development program

Unlimited courses (Concentrix/LinkedIn

Refer a Friend bonus up to 4000 PLN

Job summary

Talkpush in Katowice is hiring a Customer Service Technical Specialist to support customers of a leading garden equipment manufacturer. You will troubleshoot product issues, guide on functionality, and ensure a top-quality customer experience across phone, email, and chat.

Requirements include fluent Norwegian (C1) and English (B2), plus experience in customer service or technical support. Office-based role with relocation support and attractive benefits are offered.

Qualifications

• Fluent Norwegian (C1) and English (B2)
• Experience in customer service, technical support or helpdesk
• Strong technical aptitude with consumer electronics or power tools
• Good analytical and customer-friendly problem solving
• proficient in Windows and MS Office
• Ability to work independently and manage multiple inquiries

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot product, accessory, app, and connected device issues.
• Guide customers through setup, installation, configuration, and maintenance.
• Identify root causes and implement solutions; escalate complex cases when needed.
• Document interactions and findings in internal systems.
• Educate customers on features, best practices, and preventive maintenance.
• Maintain customer satisfaction while meeting quality and productivity targets.

Skills

Norwegian (C1)

English (B2)

Customer service

Technical support

Windows

MS Office

Communication

Multitasking

Office-based

Education

Technical education or certifications

Tools

CRM or ticketing systems

Job description

Talkpush in Katowice is hiring a Customer Service Technical Specialist to support customers of a leading garden equipment manufacturer. You will troubleshoot product issues, guide on functionality, and ensure a top-quality customer experience across phone, email, and chat.

Requirements include fluent Norwegian (C1) and English (B2), plus experience in customer service or technical support. Office-based role with relocation support and attractive benefits are offered.